Ahmed Bade
Arlington,TX
Summary
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in Customer Service role.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Worldwide Flight Services
07.2024 - Current
- Delivered exceptional front-line service to passengers during check-in, boarding, and arrival processes, ensuring a smooth and professional travel experience.
- Managed ticketing, seat assignments, and special service requests (wheelchair assistance, unaccompanied minors, etc.) with efficiency and empathy.
- Communicated flight updates, delays, and gate changes clearly to passengers while maintaining composure under pressure.
- Handled baggage inquiries, processed lost/damaged baggage claims, and coordinated with ground crew for resolution.
- Resolved customer concerns in real-time, demonstrating calm problem-solving skills and a commitment to passenger satisfaction.
- Maintained compliance with TSA regulations, airline protocols, and data privacy standards.
- Operated reservation and gate systems (e.g., SABRE, Amadeus, or Altea) to manage flights and passenger records.
Customer Service Representative
Studio Movie Grill City Centre
01.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Education
Timberview High School
Arlington, TX05-2024
Skills
- Customer Service Excellence
- Conflict Resolution
- Verbal & Written Communication
- Time Management
- Attention to Detail
- Problem Solving Under Pressure
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Baggage Handling Systems
Languages
English
Full Professional
Arabic
Professional Working
Timeline
Customer Service Agent
Worldwide Flight Services
07.2024 - Current
Customer Service Representative
Studio Movie Grill City Centre
01.2024 - 05.2024
High School Education
Timberview High School
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