Ahmed Chambers
San Francisco,CA
Summary
Adept at crisis intervention and case management, I leveraged my expertise at Bayview Hunters Point Foundation to enhance client outcomes significantly. Skilled in documentation and emotional awareness, I developed comprehensive care plans, achieving a notable improvement in client satisfaction. My approach combines empathetic relationship building with efficient resource coordination, driving positive change in challenging environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EMS Corps Advisory Board Member
EMS Corps
11.2024 - Current
- Established strong relationships with key stakeholders to foster collaboration and promote a shared vision for the organization''s future success.
- Served as a liaison between the executive team and shareholders during annual meetings to communicate progress updates effectively.
- Increased Advisory Board effectiveness by providing strategic guidance and insight into industry trends.
- Championed diversity initiatives within the workplace by advocating for inclusive hiring practices, training programs, and cultural awareness campaigns.
- Strengthened ties with community leaders through attendance at local events representing the organization as an ambassador.
- Enhanced company reputation through active participation in industry conferences, panel discussions, and networking events.
- Developed comprehensive performance metrics to evaluate organizational success and drive continuous improvement initiatives.
- Provided valuable input on the creation and execution of corporate social responsibility programs, reinforcing the organization''s commitment to ethical practices.
- Mentored executive leadership team on best practices for decision-making and problem-solving techniques.
Housing Focused Case Manager
Bayview Hunters Point Foundation
04.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Peer Support Specialist
La Familia
08.2019 - 03.2021
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Transported individuals to medical appointments and support meetings whenever needed.
- Maintained computers, printers and technical resources to avoid disruption in operations.
- Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
- Educated family members about mental health conditions and available resources, fostering understanding and support networks for clients.
- Contributed to program improvement by conducting evaluations of service delivery methods and suggesting modifications based on client feedback.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
- Recommended upgrades and equipment replacement to reduce technical issues.
- Documented client interactions and outcomes, maintaining accurate and confidential records.
- Streamlined peer support service delivery by contributing to development of program policies and procedures.
- Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
- Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
- Reduced feelings of isolation among clients by connecting them with peer support networks.
- Assisted clients in navigating mental health services, simplifying process of obtaining care.
- Conducted workshops on coping strategies, equipping clients with tools for managing stress and anxiety.
- Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
- Increased awareness of mental health resources in community through outreach efforts.
- Enhanced team knowledge on recovery-oriented care by leading training sessions for new staff members.
- Enhanced client self-reliance by developing and implementing personalized recovery plans.
- Advocated for clients' needs within mental health system, ensuring access to necessary services.
- Served as role model for recovery, inspiring clients with personal success stories and resilience.
- Tailored support strategies to address unique challenges faced by clients, resulting in more effective interventions.
- Contributed to positive organizational culture by embodying recovery principles in daily interactions.
- Provided crisis intervention services, significantly reducing emergency incidents among clients.
- Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
- Collaborated with healthcare professionals to ensure holistic approach to client care.
- Boosted client confidence and social skills by organizing community integration activities.
- Facilitated peer support groups, creating safe environment for sharing and growth.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Educated clients on dangers of substance abuse and prevention techniques.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Adapted counseling techniques to best suit individual needs of each client.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed treatment plans to help clients build self-confidence and resilience.
- Facilitated group counseling sessions to support and encourage client growth.
- Supervised meetings with family members to help create support system for clients.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Intake Coordinator
Cherry Hill Sobering Facility
02.2018 - 08.2019
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Enhanced office productivity by handling high volume of callers per day.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Supported office staff and operational requirements with administrative tasks.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Maintained accurate and up-to-date client records.
- Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
- Conducted initial assessments to tailor care plans, positively impacting patient outcomes.
- Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
Health Service Technician Lead
Cherry Hill Detox Facility
11.2016 - 02.2018
- Ensured timely delivery of medication to patients by accurately preparing prescriptions according to physician orders.
- Reduced wait times for patients by efficiently managing the flow of appointments and coordinating with other healthcare professionals.
- Administered a variety of diagnostic tests and assessments, accurately interpreting results to guide effective treatment planning.
- Enhanced patient safety by strictly adhering to infection control guidelines and proper use of personal protective equipment.
- Contributed to the successful implementation of a new electronic health record system, ensuring seamless transition for staff members and reducing administrative burdens.
- Improved patient satisfaction by providing high-quality care and maintaining a clean and organized work environment.
- Maintained accurate patient records by diligently documenting medical histories, treatments, and other relevant information.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
Education
EMT Certified - EMT
Alameda County EMS Service
San Leandro, CABBA - Economics
Merritt College
Oakland, CA05-2021
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Documentation proficiency
- Community outreach
- Records management
- Data entry and analysis
- Crisis intervention
- Emotional awareness
- Treatment Planning
- MS office
- Case management tracking
- Patient support
- Case needs assessment
- Interdisciplinary collaboration
- Resource management
- Referral coordination
- Patient assessment
- Staff management
- Discharge planning
- Medical records management
- Direct patient care
- Intervention plans
- Staff education and training
- Performance tracking
- Individualized counseling
- Social work
- Resource identification
- Family education programs
- Family education
- Regulatory compliance
- Cross-functional collaboration
- Group therapy
- Health history documentation
- Clear communication
- Multitasking and organization
- HIPAA compliance
- Dual Diagnosis specialized care
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Patient safety management
- Substance abuse awareness
- Behavioral management
- Progress monitoring
- Family engagement
- Multicultural competence
- Medication administration
- Clinical documentation
- Anger management
- Family relations
- Anxiety management
- Narcissistic personality disorder insights
- Paranoid personality disorder coping
- Care plan development
- Mental health first aid
- Psychosocial rehabilitation
- Sexual assault support
- Attention deficit hyperactivity disorder strategies
- Cognitive behavioral therapy principles
- Depression support
- Eating disorder awareness
- Grief counseling
- Borderline personality disorder interventions
- Individual counseling
- Schizoid personality disorder support
- Post-traumatic stress disorder assistance
- Solution-focused brief therapy concepts
- Schizophrenia education
- Obsessive-compulsive disorder support
- Antisocial personality disorder management
- Dependent personality disorder guidance
- Trauma-informed care
- Patient advocacy
- Emotional regulation techniques
- Personal hygiene assistance
- Group therapy facilitation
- Excellent customer service skills
- Bipolar disorder care
- Psychiatric medication
- Mental status evaluation
- Family support and assistance
- Anger de-escalation
- Collaborative treatment planning
- Vital signs monitoring
- Critical thinking
- Team leadership
- Patient confidentiality practices
- Medical terminology
- Project management
- Conflict resolution strategies
- Quality assurance standards
- Healthcare administration
- Medical equipment operation
- Professionalism in healthcare
- Infection control procedures
- Emergency response management
- Wound care management
- Organizational leadership
- Patient safety
- Strategic business planning
- Healthcare management
- Training and education
- Policy and procedure development
- Operations management
- Team supervision
- Interpersonal and written communication
- Workflow management
- Quality assurance
- Staff development
- Peer support ethics
- Recovery guidance
- Boundary setting
- Self-care management
- Arranging transportation
- Motivational interviewing
- Mental health services
- Leadership skills
- Mental health advocacy
- Wellness recovery action plan
- Empathy development
- Relapse prevention
- Effective collaboration and interaction
- Appointment scheduling
- Relationship cultivation
- Recovery planning
- Resource navigation
- Multicultural sensitivity
- Providing direction
- Planning skills
- Social activity planning
- Family assistance
- Service navigation
- Behavioral health
- Positive environment facilitation
- Emotional support
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Multi-line phone operations
- Confidentiality
- Charting and clinical documentation
- Microsoft office
- Data entry
- Customer service
- Phone and email etiquette
- Workflow optimization
- Performance improvement
- Documentation and control
- CRM software
- Administration and operations
- Handling complaints
- Motivational leadership
- Customer service management
- Scheduling and calendar management
- Documentation and recordkeeping
- Goal setting
- Event coordination
- Employee supervision
- Database administration
- Data retrieval systems
- Staff training
Accomplishments
- Served On Advisory Board For EMS Committee for statewide Replication.
- Obtain Fast Start Award In WFG for insurance Sales.
- Volunteered In raising Money for Programs in OUSD to ensure students had extra curricular activities in more low income areas
EMT Cert
Associate Degree
Certification
EMT Certification
Licensed Insurance Salesman
Registered CCAPP
Licensed Ordained Minister
Merchant Mariner Credentials
Languages
English
Native or Bilingual
Timeline
EMS Corps Advisory Board Member
EMS Corps
11.2024 - Current
Housing Focused Case Manager
Bayview Hunters Point Foundation
04.2021 - Current
Peer Support Specialist
La Familia
08.2019 - 03.2021
Intake Coordinator
Cherry Hill Sobering Facility
02.2018 - 08.2019
Health Service Technician Lead
Cherry Hill Detox Facility
11.2016 - 02.2018
EMT Certified - EMT
Alameda County EMS Service
BBA - Economics
Merritt College
Similar Profiles
Jody Krom JrJody Krom Jr
Chief of EMS/Chief Operating Officer at Goshen Volunteer Ambulance Corps/Goshen EMSChief of EMS/Chief Operating Officer at Goshen Volunteer Ambulance Corps/Goshen EMS
Ryan KotchRyan Kotch
Volunteer Ambulance Driver at Eatontown EMS and Wall EMSVolunteer Ambulance Driver at Eatontown EMS and Wall EMS
Lane RibailLane Ribail
Chief of Staff/Medical Services Officer at Protection-1 EMS LLC, DBA Columbia EMSChief of Staff/Medical Services Officer at Protection-1 EMS LLC, DBA Columbia EMS
Jasmine MartinezJasmine Martinez
Front Desk Ambassador at Young Community DevelopersFront Desk Ambassador at Young Community Developers
EDYY ESPINOZAEDYY ESPINOZA
Pizza Maker And Food Preparer at GIOIA PIZZAPizza Maker And Food Preparer at GIOIA PIZZA