AHMED DIBAGA
Columbus,OH
Summary
Detail-oriented and highly motivated IT and logistics professional with experience in customer service, warehouse operations, and technical support. Adept at troubleshooting network issues, managing inventory, and optimizing workflow efficiency. Currently pursuing an Associate in Science (A.S.) in Computer Science - IT Support, gaining hands-on experience with network administration, cybersecurity, and system configuration. Passionate about leveraging technology to enhance operational efficiency and problem-solving in fast-paced environments.
Overview
7
7
years of professional experience
Work History
IT Support & Networking Student
Columbus State Community College
Columbus, OH
01.2024 - Current
- Installed and configured Windows Server environments and performed routine system maintenance
- Managed Active Directory (AD) users, groups, and organizational units (OUs)
- Conducted network traffic analysis using Wireshark to troubleshoot packet-level issues
- Configured wireless access points (WAPs) and optimized network security settings
- Completed practical labs on file and share access, domain controller installation, and network security protocols
Receiving Lead
Victoria's Secret
Reynoldsburg, OH
03.2023 - Current
- Managed shipping and receiving operations, ensuring accurate inventory tracking
- Staged merchandise by department, optimizing storage and delivery logistics
- Reconciled shipping invoices and reports to maintain data accuracy
Order Selector
Kroger
Delaware, OH
12.2021 - 02.2023
- Operated digital inventory tracking systems to manage tasks and locate products
- Maintained a clean and organized warehouse for compliance and safety
- Utilized pallet shrink-wrap techniques for efficient storage and transport
Customer Service Representative
Dollar Tree
Bronx, NY
09.2019 - 10.2021
- Delivered fast and knowledgeable customer service, enhancing satisfaction
- Researched and resolved customer inquiries efficiently
- Assisted customers with transactions, returns, and product recommendations
Summer School Tutor
Children's Aid Society
New York, NY
06.2018 - 09.2019
- Provided academic support and tutoring to enhance student learning
- Assisted with homework, assignments, and comprehension strategies
- Developed custom learning plans to improve student engagement
Education
Associate in Science (A.S.) - Computer Science (IT Support)
Columbus State Community College
Columbus, OH05.2026
High School Diploma -
Innovation High School
New York, NY06.2019
Skills
- IT & Networking Support
- Windows Server
- Active Directory
- Network Troubleshooting
- Security
- Wireshark
- Firewalls
- Wireless Configuration
- Customer Service
- Technical Support
- Warehouse Management
- Inventory Management
- Cycle Counting
- Product Inspection
- Time Management
- Team Leadership
Timeline
IT Support & Networking Student
Columbus State Community College
01.2024 - Current
Receiving Lead
Victoria's Secret
03.2023 - Current
Order Selector
Kroger
12.2021 - 02.2023
Customer Service Representative
Dollar Tree
09.2019 - 10.2021
Summer School Tutor
Children's Aid Society
06.2018 - 09.2019
Associate in Science (A.S.) - Computer Science (IT Support)
Columbus State Community College
High School Diploma -
Innovation High School