AHMED EKRAM Mohamed
Columbus,OH
Summary
Results-driven District Manager with 15+ years of multi-unit retail leadership experience overseeing high-volume store operations across diverse markets. Proven success driving profitability, operational excellence, and customer satisfaction while leading teams of 500+ associates. Skilled in strategic planning, sales forecasting, budgeting, staff development, and compliance. Known for transforming underperforming regions, optimizing P&L, and scaling store footprints in competitive markets. Currently leveraging U.S. retail and customer service experience to transition seamlessly into District Management roles in the United States
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone
08.2025 - Current
- Leadership and team management: Recruit, supervise, schedule, train, and develop store personnel.
- Motivate the team to achieve goals, and enhance productivity. Ensure clear and effective communication within the team.
- Sales and customer service: Drive sales productivity and achieve sales targets.
Ensure customers receive 'WOW!' "Customer Service" and a positive shopping experience. - Store operations: Oversee daily operations, including opening and closing procedures.
- Manage cash flow, inventory, and security controls to optimize profitability.
- Conduct and review P&L statements, monitoring store performance. Ensure the store maintains a clean and organized appearance, with excellent merchandising.
- Commercial department support: Assume responsibility for commercial department operations in the absence of the Commercial Sales Manager.
- Developed and implemented training programs for staff to enhance customer service skills.
Director of Retail Sales
Prime Group E& Franchisee
01.2018 - 02.2024
- Expanding the retail telecommunication stores from 40 stores to 115 in three years.
- Strategic Planning and Goal Setting: Developing and implementing long-term strategies, plans, and policies to drive sales growth, maximize profitability, and enhance the customer experience.
- Operational Oversight: Overseeing the day-to-day operations, including managing inventory levels, ensuring compliance with company policies, safety regulations, and maintaining high operational standards.
- Financial Management: Managing budgets, analyzing sales data, and key performance indicators (KPIs), monitoring profit and loss, and making data-driven decisions to improve financial performance.
- Team Leadership and Development: Hiring, training, mentoring, and motivating a team of managers and staff to achieve company objectives. This includes fostering a positive work environment and conducting performance reviews.
- Cross-functional collaboration: Working closely with other departments, like marketing, human resources, and supply chain, to ensure a cohesive business approach.
- Customer Experience: Championing initiatives to ensure high levels of customer satisfaction and loyalty, and handling escalated customer issues.
- Directed strategic initiatives to enhance customer experience across multiple retail locations.
Multi Unit Retail Manager
Prime Group E& Franchisee
09.2015 - 01.2018
Regional Retail Manager
E& Corporate
09.2014 - 09.2015
- Managed multi-region operations and led 10+ Area Managers; launched new retail performance systems and improved retention.
- Led regional sales strategies to maximize revenue across multiple store locations.
Retail Outlet Manager
E& Corporate
11.2011 - 09.2014
Customer Service & Sales Roles
Orange Egypt
01.2006 - 01.2011
Education
Bachelor of Science - Business Administration
Modern Academy Maadi
Cairo ,Egypt06-2007
Skills
- Multi-Unit Management
- P&L Accountability
- Sales Strategy & Revenue Growth
- Labor Planning & Scheduling
- Store Launches & Market Expansion
- Multitasking and organization
- Compliance & Operational Excellence
- Cash management
- Store merchandising
- Problem solving
- Change management
- Microsoft office
Accomplishments
- Expanded retail footprint from 40 to 110 stores within 2 years while maintaining operational excellence.
- Achieved consistent 15–20% annual sales growth and reduced operational expenses by 10%.
- Recognized by CEO and board for market leadership and performance transformation
- Opened 45 new retail outlets in 6 months and increased regional sales by 35% year-over-year.
- Promoted 6 team members to senior leadership roles through coaching and performance development.
Certification
- Marketing Diploma – Arab Academy (2009–2010)
- Situational Leadership – Ken Blanchard (2014)
- DMS Retail Management Program (2013)
- SPIN Selling techniques (2012)
- Adapting to change and flexibility 'who moved my cheese' (2011)
Languages
Arabic
Native or Bilingual
English
Full Professional
"Before you are aleader,success is all about growing
Before you are a leader,success is all about growing yourself .when you become a leader success is all about growing others."
jack Welch
Timeline
Store Manager
AutoZone
08.2025 - Current
Director of Retail Sales
Prime Group E& Franchisee
01.2018 - 02.2024
Multi Unit Retail Manager
Prime Group E& Franchisee
09.2015 - 01.2018
Regional Retail Manager
E& Corporate
09.2014 - 09.2015
Retail Outlet Manager
E& Corporate
11.2011 - 09.2014
Customer Service & Sales Roles
Orange Egypt
01.2006 - 01.2011
Bachelor of Science - Business Administration
Modern Academy Maadi