Ahmed Elamin

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• Monitored system performance to ensure optimal operations and identified potential issues.
• Analyzed system logs to identify suspicious activities or anomalies.
• Set up user accounts, permissions and passwords and defined network policies and procedures.

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• Analyzed system logs for potential problems or errors related to system performance or security threats.
• Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
• Managed multiple projects simultaneously while meeting deadlines.

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• Provided technical support to customers by troubleshooting and resolving hardware and software issues.
• Installed and tested operating systems, applications, updates, patches, and service packs.
• Assisted customers with mobile device configuration including email accounts and security settings.

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• Assisted in the installation of new hardware and software components.
• Created user accounts, maintained system documentation, tested and evaluated new technology.
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.