Ahmed El-saleh
Sugar Land,TX
Summary
Adept Operations Analyst with a proven track record at City of Houston Public Works and Engineering, enhancing operational efficiency and cost-reduction by implementing strategic process improvements. Skilled in data modeling and interpersonal communication, I've driven projects that significantly elevate production planning and workflow optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Analyst
City of Houston Public Works and Engineering
Houston, TX
02.2022 - 10.2024
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Optimized procedures to boost customer service quality
- Formulated detailed reports on performance metrics.
- Conducted research on industry trends and best practices to inform decision-making.
- Assessed vendor agreements for adherence to company guidelines.
Database Administrator
Texas State Technical College
Rosenberg, TX
05.2020 - 02.2022
- Implemented measures to safeguard sensitive information
- Tested application code changes before deploying them into production environment.
- Monitored performance of queries and tuned them as needed using Explain Plan tool.
- Installed, configured, and maintained Oracle 11g and 12c databases on Linux servers.
- Configured user accounts, privileges, roles, profiles. in the database server.
Assistant
Houston Community College System
Houston
03.2018 - 01.2020
- Developed systematic filing structures
- Scheduled meetings, appointments and travel arrangements for staff members.
- Provided administrative support to senior management team.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Facilitated seamless execution of major events
Education
Management Information Systems
University of Houston
Houston, TX12-2025
Associate of Science - Information And Computer Systems
Houston Community College
Houston, TX01-2022
High School Diploma -
Clements High School
Sugar Land, TX06-2017
Skills
- Cost-reduction strategies
- Workflow Optimization
- Data Modeling
- Operational Efficiency
- Production Planning
- Written Communication
- Interpersonal Communication
Languages
English
Native/ Bilingual
Accomplishments
• Beta Gamma Sigma Honor Society – Inducted for top academic performance in Business studies, 2023
• Fema emergency planning – certified in efficient emergency planning for weather emergencies
Google Analytics Certification – Demonstrated proficiency in data analysis
Certification
Certified Business Analysis Professional (CBAP)
analytical skills, beneficial for identifying business needs and creating strategic solutions.
Microsoft Power BI Data Analyst
visualization and business intelligence, crucial for transforming data into actionable insights.
Salesforce Administrator
management and understanding customer data, valuable for roles in customer service or sales support.
Timeline
Operations Analyst
City of Houston Public Works and Engineering
02.2022 - 10.2024
Database Administrator
Texas State Technical College
05.2020 - 02.2022
Assistant
Houston Community College System
03.2018 - 01.2020
Certified Business Analysis Professional (CBAP)
analytical skills, beneficial for identifying business needs and creating strategic solutions.
Microsoft Power BI Data Analyst
visualization and business intelligence, crucial for transforming data into actionable insights.
Salesforce Administrator
management and understanding customer data, valuable for roles in customer service or sales support.
Management Information Systems
University of Houston
Associate of Science - Information And Computer Systems
Houston Community College
High School Diploma -
Clements High School
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