Ahmed Elsharkawy
Costa Mesa,CA
Summary
Dedicated and empathetic service professional with extensive experience in customer-facing roles, including medical transportation, delivery services, and administrative management. Skilled in fostering positive client relationships, ensuring safety and compliance, and providing timely, reliable services. Multilingual with strong organizational and communication abilities, consistently recognized for professionalism, adaptability, and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Medical Transporation
Origin Transportation
Buena Park, USA
12.2022 - Current
- Provided safe and reliable transportation for patients to and from medical facilities, ensuring timely arrivals for appointments
- Assisted passengers with mobility challenges, including aiding in boarding and disembarking, to promote comfort and safety
- Adhered to all safety protocols, maintaining a high standard of care and attention to each patient's unique needs
- Conducted regular vehicle inspections to ensure readiness and compliance with health and safety standards
- Maintained a 100% on-time record for scheduled appointments, contributing to patient satisfaction and trust
- Recognized for consistent attention to patient care and professionalism, receiving positive feedback from clients and supervisors
- Successfully navigated challenging routes and adapted to unexpected delays, minimizing disruptions in patient transport services
Delivery Driver
Self Employed
09.2019 - Current
- Provided safe, reliable, and efficient transportation services for a range of clients, from medical patients to food delivery and rideshare passengers
- Ensured timely pickups and deliveries, managing customer interactions with professionalism to ensure a pleasant experience across each service
- Assisted passengers with mobility challenges, particularly in medical transport, helping with boarding and disembarking while prioritizing comfort and safety
- Leveraged GPS and route planning to optimize time and efficiency, adapting to unexpected delays and navigating challenging routes to minimize disruption
- Maintained vehicle cleanliness and conducted regular inspections to meet health and safety standards
- Achieved high ratings and positive feedback across platforms for customer service, punctuality, and professionalism, known for a friendly demeanor and reliable service
- Maintained a 100% on-time record for medical appointments, enhancing patient satisfaction and trust
- Excelled in high-demand periods, maximizing earnings through effective time management and achieving top performance in on-time pickups and deliveries
- Recognized by clients and supervisors for attention to detail, consistency in patient care, and adaptability in handling diverse transportation needs
Head Office Administrator
League of Arab State
Cairo, Egypt
01.2010 - 06.2018
- Oversaw day-to-day office operations, ensuring smooth administrative workflow and the efficient management of resources across the organization
- Managed scheduling, logistics, and coordination of high-level meetings and events, supporting executive staff and liaising with member states
- Handled internal and external communications, preparing reports, presentations, and official documentation in both Arabic and English to ensure clarity and professionalism
- Supervised a team of administrative staff, providing guidance, training, and performance management to maintain high standards of productivity and service
- Coordinated inter-departmental projects and initiatives, fostering collaboration among teams to meet organizational objectives
- Managed office budgets, procurement, and inventory to ensure resource allocation aligned with organizational priorities
- Successfully implemented a streamlined filing and documentation system, improving data retrieval efficiency and document security
- Recognized for fostering a collaborative work environment, enhancing team productivity, and supporting cross-functional projects
- Commended by senior leadership for excellence in managing complex event logistics and communication with diplomatic delegations
- Played a key role in reducing office costs by implementing cost-effective procurement and resource management strategies
Education
Higher Institute of Social Work - Social Wol Work
Higher Institute of Social Work
Cairo, Egypt10.2001
Skills
- Exceptional Customer Service & Care
- Time Management & Reliability
- Safety & Compliance Expertise
- Effective Communication (English & Arabic)
- Adaptability & Problem-Solving
- Multitasking & Prioritization
- Team Leadership & Training
- Cultural Competence
Languages
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Medical Transporation
Origin Transportation
12.2022 - Current
Delivery Driver
Self Employed
09.2019 - Current
Head Office Administrator
League of Arab State
01.2010 - 06.2018
Higher Institute of Social Work - Social Wol Work
Higher Institute of Social Work