AHMED GBOLADE
Bossier,,LA
Summary
Astute Computer Systems Operator with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading software, applications, network and hardware.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Computer Systems Operator
Bally's Casino & Hotel
Shreveport, LA
09.2021 - 02.2023
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Served as network administrator by creating accounts and managing permissions for users, and trained users to operate and manage hardware and software.
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Configured computers to network drivers and connected to printers and other peripheral equipment, and manage network switches.
- Monitored, tracked and documented service support activity to assist future problem resolution.
Property and Casualty Insurance Agent
Teleperformance USA
Shreveport, LA
01.2018 - 08.2021
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Personal Care Attendant
Volunteers Of America North Louisiana
Shreveport, LA
11.2015 - 12.2019
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to a problem.
Education
Bachelor of Science - Management Information Systems
Louisiana State University At Shreveport
Shreveport, LA12.2021
Associate of Science - Business Management
Southern University At Shreveport
Shreveport, LA12.2017
Skills
- Troubleshooting and Diagnostics
- Active Directory
- Information Security
- Microsoft Windows and Office
- IT Management
- Technical Issue Analysis
- Issue and Resolution Tracking
- Teamwork and Collaboration
- Problem Solving and Analytical Thinking
- Operational Documentation
- Networking/TCP/IP
Certification
- [ Udemy CompTIA Security+ (SY0-601) Complete Course & Exam ] Training - [2023]. Certification URL: https://www.udemy.com/certificate/UC-1788a547-1dab-4a64-a825-0936ddc9172d/?utm_medium=email&utm_campaign=email&utm_source=sendgrid.com
Timeline
Computer Systems Operator
Bally's Casino & Hotel
09.2021 - 02.2023
Property and Casualty Insurance Agent
Teleperformance USA
01.2018 - 08.2021
Personal Care Attendant
Volunteers Of America North Louisiana
11.2015 - 12.2019
Bachelor of Science - Management Information Systems
Louisiana State University At Shreveport
Associate of Science - Business Management
Southern University At Shreveport
- [ Udemy CompTIA Security+ (SY0-601) Complete Course & Exam ] Training - [2023]. Certification URL: https://www.udemy.com/certificate/UC-1788a547-1dab-4a64-a825-0936ddc9172d/?utm_medium=email&utm_campaign=email&utm_source=sendgrid.com
Accomplishments
- Led team to achieve first call resolution, earning recognition from upper management and financial reward.
- Promoted from Member Service Representative to Property and Casualty Insurance Agent, in less than 12-months.
- Created a company culture initiative that increased employee satisfaction rates by 30% year over year.
Affiliations
- Vice President, National Society of Leadership & Success (NSLS) at Louisiana State University - Shreveport.
- Member, Phi Theta Kappa Honor Society.
- Member, Alumni Association.
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