AHMED GURE
Minneapolis,Minnesota
Summary
Highly skilled and user-focused IT support professional with a strong background in computer science and system administration. Proven track record of providing technical assistance and resolving issues for users. Ready to leverage deep technical knowledge and amiable personal interactions to elucidate technical perplexities. Recent graduate of the University of Minnesota BootCamp in Cyber Security to further enhance my capabilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Technician
Open Access Technologies Int
03.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and OATI policies.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Operations Manager
Horn Africa Airport Management
02.2021 - 07.2022
- Oversaw the airports day to day operations
- Develop and cultivate professional relationships with vendors and stakeholders through effective communication and interpersonal skills
- Development of new business processes and procedures to decrease operational costs - decreased operational costs by 20% in six months
Help Desk Administrator
Puntland Ministry of Finance
01.2020 - 06.2022
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities
- Oversaw office inventory, including purchasing and requisition
- Improved the overall helpdesk ticket resolution time by 15%.
Desktop Support Technician
Acedon
05.2018 - 07.2019
- Planned, coordinated, and supported Windows systems migration
- Performed regular backups of critical data, including server backups and disaster recovery procedures
- One-on-one or group training sessions to ensure that end-users were comfortable with new software or technology.
Student Accounts Adviser
Northeastern University
03.2017 - 03.2018
- Audit student accounts to check for waiver eligibility
- Respond to emails regarding student finances and tuition payments
- Assist my colleagues with clerical work and weekly projects
Accounts Payable Specialist
Harvard University
08.2016 - 02.2017
- Execute daily incoming and outgoing money wires
- Interact with vendors ensuring pending transactions and invoices
- Publish paychecks, reimbursement checks and vendor payment checks
Education
Computer Science
University of Minnesota - Twin Cities
Minneapolis, MN07.2024
Minneapolis Community And Technical College
Minneapolis, MN06.2014
Skills
A, Python, Excel Ansible, Linux, RedHat, UNIX, Active directory
Certification
A+, Python, Excel, Ansible, Linux, Redhat Certified System Admin
Timeline
IT Support Technician
Open Access Technologies Int
03.2023 - Current
Operations Manager
Horn Africa Airport Management
02.2021 - 07.2022
Help Desk Administrator
Puntland Ministry of Finance
01.2020 - 06.2022
Desktop Support Technician
Acedon
05.2018 - 07.2019
Student Accounts Adviser
Northeastern University
03.2017 - 03.2018
Accounts Payable Specialist
Harvard University
08.2016 - 02.2017
Computer Science
University of Minnesota - Twin Cities
Minneapolis Community And Technical College