Ahmed Hamza
Fremont,CA
Summary
A dedicated and experienced leader with a strong background in retail and customer service management. With a track record of enhancing sales performance through effective team leadership, inventory management, and customer service excellence. Highly skilled in training and developing staff, overseeing daily operations, and ensuring a seamless shopping experience for customers. Adept at problem-solving, cash handling, and fostering a collaborative team environment. I am currently pursuing a Bachelor of Science in Industrial Design and hope to bring some creative problem solving skills to any team.
Overview
5
5
years of professional experience
Work History
Shift Leader
Stanford University Athletics Shop
08.2023 - Current
- Oversee work of sales associates and other team members during the shift
- Monitor sales performance, assist in achieving higher sales targets and promote special offers
- Oversee inventory levels, including restocking shelves, managing stockroom organization, and conducting inventory checks,
- Handle the opening or closing of the store, setting up the register, and preparing for the next business day.
- Train new employees and provide ongoing coaching to team members.
Associate
Stanford University Bookstore
04.2022 - 03.2023
- Pulled inventory to meet retail and wholesale order requirements.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Answered questions from visitors and potential students about university life.
Shift Leader
Paris Baguette
02.2020 - 04.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Prepared a variety of coffee drinks, espresso drinks and other specialty beverages.
- Greeted customers, taking orders and answering questions about the menu items.
- Monitor inventory levels of ingredients and supplies ensuring timely restocking, and report any shortages to management.
- Ensured all baked goods meet quality standards and presentation before they are sold to customers.
- Trained new employees on procedures, safely standards and customer service protocols.
- Ensured that bakery displays are attractive and well stocked.
Education
Bachelor of Science - Industrial Design
California State University - Long Beach
Long Beach, CA05.2026
High School Diploma -
American High School
Fremont, CA06.2019
Skills
- Operations Support
- Customer Service Management
- Staff education and training
- Cash Handling
- Team Leadership
Timeline
Shift Leader
Stanford University Athletics Shop
08.2023 - Current
Associate
Stanford University Bookstore
04.2022 - 03.2023
Shift Leader
Paris Baguette
02.2020 - 04.2022
Bachelor of Science - Industrial Design
California State University - Long Beach
High School Diploma -
American High School
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