AHMED HASSAN
Raleigh,NC
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business. Dedicated to learning, growing, and succeeding . Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Financial analysis aptitude Practiced at FHA loan process Financial transactions expertise Customer service Process improvement Moody's KMV CreditEdge Team management Relationship development Organization Supervision Project organization
Overview
8
8
years of professional experience
Work History
Automotive Finance Manager
Hendrick Automotive Group
01.2023 - Current
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered multiple calls per day to help customers with their questions and concerns
- Looked for industry trends on social media and through online sources
- Successfully closed an average of loans every month
- Reviewed and edited loan agreements to improve efficiency and accuracy
- Solved issues, improved operations, and provided excellent customer service
- Saved money by putting in place cost-cutting measures that addressed long-standing issues
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Aided senior credit officers in the processing of complex loan applications
- Oversaw the delivery of project by team, which resulted in deals closed.
- Followed all regulations, including the Bank Secrecy Act, the Anti-Money Laundering Act, OFAC, the USA Patriot Act, the Privacy Act, and the Community Reinvestment Act.
Client Advisor
Hendrick Automotive Group
01.2022 - Current
- Trained
- Built a network of clients, increasing revenue by 90% in 10 months in 2022 to 2023
- Increased the program's reach by giving talks togroups
- Established and enforced sales goals using a motivational and proactive approach to boost team success
- Reduced
- Raised the stakes
- Identified lucrative business prospects through cold calling, networking, marketing, and database leads
- Established
- Identified
- Made a proposal
- Invented
- Used cost information from the supply management department to adjust prices using financial schedules
- Improved operational efficiencies by developing customer service protocols and standards.
- Increased annual sales to over by cultivating successful customer relations and promptly resolving service requests
- Communicated with customers as soon as problems arose in order to find a quick solution before the problem became more serious.
- Had planned ahead
- Optimized profitability by developing pipeline of over 1000 prospects utilizing multiple research, referral and sales strategies.
- Increased client satisfaction by quickly providing proactive resolution ideas and driving actionable responses to questions, concerns, and challenges
- Maintained and updated customer and client databases on a regular basis
- Consistently led the region in new account establishment by more than [Number]% through effective cold calling.
- Assisted customers in depositing and withdrawing cash.
- Informed and suggested new banking products to customers.
Automotive Sales & Finance Manager
Toyota
02.2016 - 11.2020
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered multiple calls per day to help customers with their questions and concerns
- Looked for industry trends on social media and through online sources
- Successfully closed an average of loans every month
- Reviewed and edited loan agreements to improve efficiency and accuracy
- Solved issues, improved operations, and provided excellent customer service
- Saved money by putting in place cost-cutting measures that addressed long-standing issues
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Aided senior credit officers in the processing of complex loan applications
- Oversaw the delivery of project by team, which resulted in deals closed.
- Followed all regulations, including the Bank Secrecy Act, the Anti-Money Laundering Act, OFAC, the USA Patriot Act, the Privacy Act, and the Community Reinvestment Act.
Education
Business Administration - BBA -
Cairo University
Giza, Governorate01.2005
Timeline
Automotive Finance Manager
Hendrick Automotive Group
01.2023 - Current
Client Advisor
Hendrick Automotive Group
01.2022 - Current
Automotive Sales & Finance Manager
Toyota
02.2016 - 11.2020
Business Administration - BBA -
Cairo University