Ahmed Hassan
Federal Way,WA
Summary
I want to work for a company that emphasizes on respect and value others, building Trust and honesty, Engaging and embracing diversity, striving to learn.
Overview
8
8
years of professional experience
Work History
Security Specialist
Securitas
01.2023 - Current
- Monitor and maintaining access control vial Lenel
- Respond and clear alarms
- Patrol (vision tour) inside the assigned site using company issued phone
- Assisting with emergencies, medical or otherwise.
Security Specialist/guard
AUS
08.2019 - 01.2023
- Roles include assisting with emergency evacuation, responding to alarm& clearing it, monitoring & maintaining access control using client's software, and provide customer service per client's needs.
Security Specialist
SIS(security industry specialist)
06.2018 - 07.2019
- Roles include assisting with emergency evacuation, responding to alarm& clearing it, monitoring & maintaining access control using client's software (Lenel), Escorting People thru restricted space, and provide customer service per client's needs.
Desktop Support
Seattle Children's
01.2018 - 08.2018
- Accountable for addressing user tickets regarding hardware, software and networking
- Walking customers through installing applications, computer peripherals and asking targeted questions to diagnose problems
- Imaged and reimaged 15+ devices weekly, including PC's, Laptops, and Surfaces, for replacement or deployment
- Resolve daily desktop support tickets using ServiceNow, ensuring SLA times are met and issues properly escalated
- Provided tier 1 and 2 level of support for 180+ internal customers whether it is replacement or fixing the problem if its applicable.
Warehouse Associate
FedEx Ground
09.2015 - 03.2017
Education
IT Cybersecurity and Networking
Green River College
Auburn, WA08.2023
Associate of Applied Science - IT Systems And Security
Green River Community College
Auburn, WA06.2020
Specialized training in Computer Information System
Year Up
Seattle, WA08.2018
Skills
- Office 365
- ServiceNow
- Active Directory
- SCCM
- Accountability
- Citrix
- Virtual Desktop
- Windows OS
- Imaging/Deployment
- Commitment
- Python
- ITIL Support
- Helpdesk Ticketing
- Remote Desktop Connection
- Customer Service
Timeline
Security Specialist
Securitas
01.2023 - Current
Security Specialist/guard
AUS
08.2019 - 01.2023
Security Specialist
SIS(security industry specialist)
06.2018 - 07.2019
Desktop Support
Seattle Children's
01.2018 - 08.2018
Warehouse Associate
FedEx Ground
09.2015 - 03.2017
IT Cybersecurity and Networking
Green River College
Associate of Applied Science - IT Systems And Security
Green River Community College
Specialized training in Computer Information System
Year Up
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