Ahmed Ibrahim
Rancho Cucamonga
Summary
Automotive service operations professional with over 16 years of diverse experience. Expertise in leading teams and managing various roles to enhance profitability and deliver high-quality service. Proven track record in ensuring customer satisfaction and retention through effective shop management and quality vehicle repair. Demonstrated success in fast-paced, competitive environments with strong skills in strategic planning and process improvement.
Overview
17
17
years of professional experience
Work History
Automotive Service Team Leader
Ontario Hyundai
09.2022 - Current
- Serving the automobile clients in an educational role regarding repairs | Selling extended warranties, deal with storage contracts and billing, sell advise customers about accessories.
- Monitor team performance and efficiency.
- Maintain an orderly workflow according to priorities.
- Ensure a positive work environment.
- Exceed customer expectations, monitor service trends, to elevate the overall service experience.
- Assist in the daily operations of the Service center to ensure outstanding results.
- Maintain customer rapport by explaining estimates and expected to return of the vehicle.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Prepare Repair Orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system | Assist with scheduling work and issuing work to service technicians.
- Work with shop team leader to distribute work between technicians efficiently.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Accomplish to identify problems and services by listening to customers description of symptoms, clarifying the description of problems | Outperform to obtain customers approval of estimates, obtained and provided contact telephone numbers, answered questions and- concerns, arranged towing and temporary transportation | Accomplish with following-up with customers on both the status of their vehicle and degree of satisfaction.
- Maintain Customer Satisfaction scores at or above company standards.
- Set schedules and assigns tasks to service department employees.
Automotive Service Consultant
Metro Honda
06.2022 - 08.2022
Automotive Service Consultant
Keyes Hyundai (Lithia Motors)
12.2021 - 06.2022
Service Manager
Volvo Cars
04.2016 - 06.2021
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset.
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience.
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Automotive Service Consultant
Volvo Cars
01.2008 - 03.2016
Education
Bachelor's Degree - Automotive Engineering
Minia University
01.2006
Skills
- Strategic leadership
- Key account management
- Team motivation and development
- Project management
- Client relationship management
- Business metrics analysis
- Continuous improvement
- Customer service mindset
- Leadership experience
- Operations management
- Customer support and retention
- Lean Six Sigma methodology
- Technical proficiency
- Team coaching and mentoring
- Critical thinking skills
- Inventory management strategies
- Standard development
- Leading by example
- Prioritizing team success
- Time management expertise
- Problem-solving abilities
- Complex process management
- Analytical thinking
Languages
- English
- Arabic
- French
- German
Timeline
Automotive Service Team Leader
Ontario Hyundai
09.2022 - Current
Automotive Service Consultant
Metro Honda
06.2022 - 08.2022
Automotive Service Consultant
Keyes Hyundai (Lithia Motors)
12.2021 - 06.2022
Service Manager
Volvo Cars
04.2016 - 06.2021
Automotive Service Consultant
Volvo Cars
01.2008 - 03.2016
Bachelor's Degree - Automotive Engineering
Minia University
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