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Associate Principal Engineer

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Dedicated IT support professional with 8 Years Experience in equipment maintenance, software installation, and anti-virus management. Proven ability to provide end-user training and support, coupled with remote desktop assistance and IT support ticket management.

To achieve a high level of proficiency and professionalism in the challenging and creative environment by utilizing the best of my knowledge and ability for the meticulous growth of the organization.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and customer-focused IT professional with hands-on experience delivering Tier 1 technical support in fast-paced environments. Proficient in troubleshooting hardware, software, and network issues while providing excellent end-user support. Strong communicator with proven ability to interact effectively with users at all levels, triage issues, and ensure high customer satisfaction. Eager to contribute to an IT Service Desk or Desktop Support team in the Germantown, MD area.

Ahmed Ibrahim

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IT Support

Assistant Store Manager

IT Support Intern

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Bachelor of Science - Cyber Security

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IT Support

Assistant Store Manager

IT Support Intern

Bachelor of Science - Cyber Security

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