Ahmed Ishag
Clackamas,OR
Summary
Dynamic leader with proven expertise in operations management and team development honed at Intigral Middle East. Excelled in enhancing team productivity and collaboration through effective conflict resolution and staff training. Skilled in MS Excel, adept at driving customer satisfaction and compliance with industry standards. Achieved significant improvements in staff performance and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
VOD Operations & Quality Control Supervisor
Intigral Middle East
08.2011 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Coordinated with other departments to ensure smooth operation and timely completion of projects.
- Create monthly reports to the managements.
Store Manager
Al Sawani Middle East
01.2008 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Rotated merchandise and displays to feature new products and promotions.
- Reported issues to higher management with great detail.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
Bachelor of Economics - Economics
Omdurman Ahlia University
Khartoum, Sudan05-2005
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Staff evaluation
- Decision-making
- Operations management
- Problem-solving
- Staff management
- MS office
Certification
- Microsoft Excel - Microsoft Partner.
- Creative problem solving & decision making.
- Interpersonal communication.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
VOD Operations & Quality Control Supervisor
Intigral Middle East
08.2011 - Current
Store Manager
Al Sawani Middle East
01.2008 - 01.2011
Bachelor of Economics - Economics
Omdurman Ahlia University