Ahmed Islam

- Acted as a trusted advisor for community growth and management best practices.

- Oversaw team operations and provided mentorship to junior moderators.

- Ensured compliance with community guidelines and moderation workflows.

- Suggested feature improvements based on user feedback and community behavior.

- Maintained a safe and respectful gaming environment for players worldwide.

- Investigated player reports and issued disciplinary actions when necessary.

- Worked with backend tools to monitor server performance and user behavior.

- Provided user support and resolved technical issues quickly and efficiently.

- Moderated chat channels and content submissions to uphold community standards.

- Edited written content for clarity, grammar, and alignment with brand voice.

- Enforced rules and handled user disputes with fairness and professionalism.

- Coordinated with developers and admins to report bugs and escalate issues.

- Built and managed a digital community of over 20,000 members on Discord and Twitter.

- Developed engagement strategies and community events to boost user participation.

- Responded to member inquiries and escalated technical issues to developers.

- Analyzed community feedback to inform project improvements and updates.

- Collaborated with marketing and content teams on brand-aligned communications.

- Designed and delivered virtual training programs for Microsoft products and platforms.

- Trained diverse groups of users on Office 365, Teams, and Windows functionality.

- Supported onboarding and digital transformation for remote learners and educators.

- Created digital learning content and documentation for internal use.

- Collaborated with global training teams to ensure content relevance and consistency.

- Delivered high-impact customer support and mobile device solutions in a fast-paced retail environment.

- Achieved and exceeded monthly sales targets through solution-based selling techniques.

- Provided expert guidance on device features, accessories, and service plans.

- Managed customer accounts and billing inquiries using internal CRM systems.

- Ensured customer retention through exceptional service and follow-up.