Ahmed Kazhem
Mesa ,AZ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
Adams D&R
Chandler, AZ
05.2023 - Current
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Organized client files, maintained records, and updated information regularly.
- Utilized air movers, dehumidifiers and other restoration equipment to dry out affected areas.
- Operated with high-quality service as core focus of business to drive exceptional sales growth.
- Conducted microbial testing for mold remediation services when necessary.
- Maintained daily logs detailing progress made on each job site.
- Implemented strategies aimed at increasing customer loyalty through improved service delivery.
Manager
Walgreens
Gilbert, AZ
06.2020 - 06.2022
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Conducted quality, timely performance feedback and performance appraisals.
- Examined merchandise to correctly price and display products.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Crew Member Trainer
Chipotle
Mesa , AZ
06.2018 - 03.2020
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Instructed new team members on correct procedures for all areas of operations.
- Lent hands-on training services to maximize employee efficiency.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Crew Member
Sonic
Gilbert, AZ
02.2016 - 11.2017
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Remained mindful of workplace safety according to predetermined specifications.
- Drove team success by completing assigned task quickly and accurately.
- Assisted management with monthly inventory control and weekly stock ordering.
- Upheld high standards of productivity and quality in all areas of operations.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Observed safety precautions and practices when using heavy machinery and equipment.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2020
Associate of Science -
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Cost analysis and savings
- Supervision and training
- Friendly, positive attitude
- Leadership
- Active listening
- Strategy development
- Team development
- Critical thinking
- Time management
- Coordination
- First Aid/CPR
- Work ethic
- Reliable and trustworthy
- Computer skills
- Team management
- Computer maintenance
- Hardware upgrades
- Software upgrades
- Equipment repair
- Maintenance & Repair
- People skills
- Project management
- Training & development
- Team building
- Customer service
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve outstanding customer service, earning employee of the month for two months in a row and recognition from upper management and financial reward.
Timeline
Sales Associate
Adams D&R
05.2023 - Current
Manager
Walgreens
06.2020 - 06.2022
Crew Member Trainer
Chipotle
06.2018 - 03.2020
Crew Member
Sonic
02.2016 - 11.2017
High School Diploma -
Mesa High School
Associate of Science -
Maricopa Community Colleges - Mesa Community College