Ahmed Khalil
Portsmouth,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
ABH
US Navy
Norfolk, VA
05.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Managed inventory levels for aviation boatswain's mate handler supplies onboard ship.
- Assisted in the safe movement of aircraft on the flight deck or hangar decks.
- Inspected aircraft launching and recovery equipment to ensure proper functioning.
- Conducted training exercises for personnel in the use of firefighting equipment aboard ship.
- Performed minor repairs on aircraft arresting gear systems as needed.
- Assisted with loading, unloading ordnance onto, from aircraft prior to flight missions.
- Coordinated landing signals for helicopters on LPD ships.
- Installed and maintained visual landing aids to guide pilots.
Assistant Manager
QuikTrip
O'Fallon, MO
02.2023 - 05.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
Telemarketer
Homebuyers INC
Cairo, Egypt
09.2021 - 01.2023
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Developed relationships with customers to increase sales opportunities.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
- Greeted customers in a friendly, professional manner on the phone.
- Recorded accurate notes about each conversation into company database for future reference.
- Educated customers about product or service offerings meeting individual needs.
Administrative Assistant
National Bank of Egypt
Cairo, Egypt
01.2022 - 11.2022
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Monitored progress on projects assigned by upper management.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Homeroom Teacher
Kaumeya IBCA School
Alexandria, Egypt
09.2020 - 09.2021
- Conducted regular meetings with parents and guardians to discuss students' progress, behavior, and academic goals.
- Planned weekly assemblies or special events such as holiday celebrations or career days.
- Motivated students to participate actively in classroom activities by utilizing creative teaching strategies.
- Provided extra help sessions for struggling students during lunchtime or after school hours.
- Created a safe learning environment which promoted positive behavior from all students.
- Collaborated with other teachers to develop curriculum objectives and lesson plans.
- Monitored student performance through assessments, tests, observations, and documentation.
- Encouraged students to be accountable for their own learning by providing them with feedback on their work.
- Implemented educational programs designed to support English language learners.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Supervised students throughout day, both in classroom and outside during breaks.
- Graded student papers and assignments to track student progression.
- Used videos, lectures and moderated discussions to engage students during class.
Customer Service Representative
Suddenlink
Alexandria, Egypt
02.2020 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Petty Officer Army Mandatory Service
Egyptian Army
Alexandria, Egypt
04.2018 - 06.2019
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Analyzed intelligence information from multiple sources in order to identify potential threats or risks.
- Provided protection services for high-risk personnel while in transit or at events.
- Inspected facilities and equipment for safety compliance with regulations.
- Responded to alarms, investigated disturbances, and apprehended violators.
- Maintained communication with local police departments regarding criminal activity within assigned area of responsibility.
- Enforced military laws and regulations.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
Human Resources Assistant Trainee
Abu Qir Petroleum
ALexandria, Egypt
09.2016 - 10.2016
- Organized team building events to promote better communication between employees.
- Participated in internal meetings to discuss HR initiatives or changes to existing policies and procedures.
- Assisted in facilitating training sessions for employees on topics such as safety practices and workplace harassment prevention.
- Assisted with payroll processing duties when necessary.
- Created job postings, reviewed resumes, and conducted initial interviews.
Human Resources Assistant Trainee
Wepcoinc
Alexandria, Egypt
08.2016 - 09.2016
- Organized team building events to promote better communication between employees.
- Participated in internal meetings to discuss HR initiatives or changes to existing policies and procedures.
- Assisted in facilitating training sessions for employees on topics such as safety practices and workplace harassment prevention.
- Assisted with payroll processing duties when necessary.
- Created job postings, reviewed resumes, and conducted initial interviews.
Education
Aviation Course - ABH
Navy Aviation School
Pensacola, FL09-2023
Navy Basic Training - Basic Training of School
Navy Boot Camp
Chicago, IL08-2023
TEFL - Teaching English As A Second Language
Notting-Hill College
Manchester, UK01-2020
BBA - Faculty of Commerce, Business Administration
Alexandria University
Alexandria, Egypt09-2017
Skills
- Conflict Resolution
- First Aid/CPR
- Decision-Making
- Troubleshooting
- Social Media Strategy
- Marketing leadership
- Project management expertise
- Media Relations
- Speech Writing
- Problem-Solving
- Social Media Management
- Social Media Monitoring
- Data Entry
- Active Listening
- Team building
- Event Coordination
- Security Communications
- Stress Tolerance
- Confidentiality
- Goal Setting
- Problem-solving abilities
- Analytical Thinking
- Excellent Communication
- Time Management
- Leadership
- Contract Negotiation
- System Analysis
- Video Editing
- Computer Networking
- Time management abilities
- Security improvements
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
German
Limited
French
Elementary
Timeline
ABH
US Navy
05.2023 - Current
Assistant Manager
QuikTrip
02.2023 - 05.2023
Administrative Assistant
National Bank of Egypt
01.2022 - 11.2022
Telemarketer
Homebuyers INC
09.2021 - 01.2023
Homeroom Teacher
Kaumeya IBCA School
09.2020 - 09.2021
Customer Service Representative
Suddenlink
02.2020 - 09.2020
Petty Officer Army Mandatory Service
Egyptian Army
04.2018 - 06.2019
Human Resources Assistant Trainee
Abu Qir Petroleum
09.2016 - 10.2016
Human Resources Assistant Trainee
Wepcoinc
08.2016 - 09.2016
Aviation Course - ABH
Navy Aviation School
Navy Basic Training - Basic Training of School
Navy Boot Camp
TEFL - Teaching English As A Second Language
Notting-Hill College
BBA - Faculty of Commerce, Business Administration
Alexandria University