Summary
Overview
Work History
Education
Skills
Contact
Education and Training
Work Preference
Timeline
BusinessAnalyst
AHMED LADIPO

AHMED LADIPO

CEO TRIPPLESTAR CLOTHING
Houston,TX

Summary

Patient-focused Healthcare Customer Service Representative with 9 years plus background in managing patient inquiries, resolving issues and providing information on healthcare services. Strong communication skills and ability to maintain positive relationships with patients, families and medical staff. Proven record of improving customer satisfaction and streamlining processes for better efficiency in healthcare environments.

Overview

18
18
years of professional experience

Work History

Healthcare Customer Service Representative

Autumn Grove
Cypress, TX
06.2017 - Current
  • Greeted patients upon arrival and answered any questions they had about their visit.
  • Scheduled appointments for patients using the electronic health records system.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Developed strategies for improving customer experience while maintaining compliance standards.
  • Generated monthly performance metrics reports based on customer feedback survey results.
  • Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
  • Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
  • Monitored trends in customer satisfaction levels through surveys and feedback forms.
  • Updated patient files in accordance with company policy and procedure guidelines.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Collected payments from patients and entered them into the billing system accurately.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

Healthcare Customer Service Representative

TRIPPLESTAR LLC
Katy, Texas
02.2013 - 01.2016
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Scheduled appointments for patients using the electronic health records system.
  • Greeted patients upon arrival and answered any questions they had about their visit.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Adhered to company policies and procedures while assisting customers with their needs.
  • Ensured compliance with all applicable laws governing customer service operations.
  • Created detailed reports detailing customer interactions that were shared with senior staff members.
  • Processed orders accurately according to established guidelines and timelines.
  • Verified accuracy of data entry into company database system.
  • Troubleshot technical issues related to products or services.
  • Continually updated knowledge base of product features, benefits, pricing plans.
  • Recommended changes in existing processes or procedures based on feedback from customers.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.

Patient Service Representative

Guaranty clinic LLC
Lagos, Ikeja
09.2006 - 01.2012
  • Verified insurance information, collected payments, and scheduled appointments.
  • Provided customer service by answering patient questions and addressing concerns.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointments and procedures.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Referred patients to appropriate professionals and services.
  • Utilized technology and specialized software to maximize productivity.
  • Verified demographics and insurance information to register patients in computer system.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Assisted in the implementation of new technologies and processes to improve patient access services.

Education

MBA - Business Administration And Management

The Polytechnic Ibadan
OYO STATE NIG
06-2011

Skills

  • Insurance Verification
  • Appointment Scheduling
  • Medical terminology knowledge
  • Claims Processing
  • Follow-up skills
  • Strong interpersonal skills
  • Multitasking and Organization
  • Quality Assurance
  • Financial Procedures Adherence
  • Work Quality Evaluation
  • Policy Adherence
  • HIPAA Compliance
  • Problem-Solving
  • Training Coordination
  • Relationship Building
  • Registration and Admissions
  • Scheduling Diagnostic Procedures
  • Customer Service
  • Insurance Billing
  • Patient Registration
  • Flexible Schedule
  • Process Improvement
  • Eligibility Determination
  • Medical Terminology

Contact

Houston, TX 77084

Education and Training

other,Ibadan

Work Preference

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs401k matchWork from home option

Timeline

Healthcare Customer Service Representative

Autumn Grove
06.2017 - Current

Healthcare Customer Service Representative

TRIPPLESTAR LLC
02.2013 - 01.2016

Patient Service Representative

Guaranty clinic LLC
09.2006 - 01.2012

MBA - Business Administration And Management

The Polytechnic Ibadan

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AHMED LADIPOCEO TRIPPLESTAR CLOTHING