Ahmed Madhi
Schaumburg,IL
Summary
A self-motivated and determined leader with an exceptional work ethic and a strong moral compass. Along with my Master of Science degree in Business Administration and Management, I have consistently received recognition for my effective leadership style and strong motivational skills throughout my career. My areas of expertise encompass rooms, finance, coaching and training staff, conflict resolution, MOD, implementing innovative ideas, driving sales and profitability, controlling expenses, embracing the company’s culture, and transforming performance from good to great to surpassing expectations.
Overview
7
7
years of professional experience
Work History
Corporate Sales Manager/BT
First Hospitality
12.2023 - Current
- Managing the performance of the sales team, which includes instructing them on efficient sales strategies and offering criticism to improve performance
- Discovering new markets for existing products or uncovering new product prospects to improve sales through current offerings or services
- Collaborating with other divisions within the firm to ensure that each phase of the sales process goes successfully, also created a relationships with partnered companies
- Established and preserved connections with affiliated businesses, also negotiated arrangements of the collaboration and produced contracts
- Finish the entire RFP procedure and provide the revenue manager with all pertinent, in-depth information on executed contracts to guarantee that rates are loaded.
- Closed sales consistently through strong client rapport and expert product and service knowledge.
- Prepared sales reports and attended regular meetings to update staff about new sales processes and trends.
- Attended company workshops and conferences to improve technical and professional skills.
- Researched and analyzed new sales options, prospects and market trends.
- Established effective communication channels between the sales force, operations, marketing, finance, and other departments within the organization.
- Organized trade shows and conferences to promote company products and services.
- Provided training materials and guidance to newly hired sales reps on current policies, practices, procedures, systems.
Complex Business Travel - Sales Manager
Embassy Suites and DoubleTree by Hilton Chicago O'Hare-Rosemont
03.2023 - 10.2023
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Evaluate potential business opportunities, qualify potential accounts, complete bid process, complete all portions of RFP process, negotiate rates and contract volume sales agreements
- Conduct Sales visits and maintain good working relationships with the following: Corporate Travel Managers, Procurement officers, Business Travel agents, and high-end leisure agents at travel agencies.
- Organized promotional events such as trade shows or conferences to promote products and services.
- Collaborated with other departments such as marketing or finance to ensure smooth implementation of projects.
- Excelled in high volume, customer-oriented environment to address needs of various clients concurrently.
- Review daily arrivals for future potential business as well as proper tracking.
- Developed and implemented sales strategies to increase market share.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Organized business travel arrangements for Account Managers when needed.
Manager on duty
Hilton Orrington, Evanston, IL
06.2021 - 03.2023
- Lead, train and coach a front office team / housekeeping deporateimt team, Supervisors, Front Desk Agents, Bellmen, Valet
- Handled high-profile VIP arrivals and requests
- Oversaw the entire Front of House Operation Team of 15 employees
- Responsible for leading and managing the Front Office & Security Departments
- Trained the staff in delivering the right mix of service, quality, and personal emotions & to provide hospitality rather than service
- Create an environment where motivated people want to join, learn, do their best, and advance, and promoted loyalty programs to encourage repeat business from customers.
- Oversee a diverse team of motivated desk agents by modeling the way, training, empowering, and coaching throughout the employment lifecycle
- Keep a pulse on workflow, room status, and group activity and effectively communicate info for well-informed fellow departments, to increase team efficiency and overall productivity
- Created and launched the Rooms Sequence of service project for the Rooms department
- Created internal incentives, motivated the team daily and increased employees’ retention while creating a great culture in the department.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Front Desk Agent
Superhost Hospitality/ Home2Suites by Hilton, Schaumburg, IL
05.2019 - 12.2019
- Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Responded to inquiries and room requests made online, by phone and via email.
- Supervised daily operations of hotel front desk in absence of manager.
- Relay all pertinent information to front desk agents, telecommunications, and the following shift supervisor
- Ensure all necessary reports and forms are completed daily
- Achieve Hilton Honors enrollment goal and resolve any guest issues.
Front Desk Supervisor / Manager On Duty
Comfort Inn and Suites, Arlington Heights, IL
09.2018 - 05.2019
- Created schedules for staff members according to business needs.
- Assigned tasks to employees and monitored progress of projects.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Developed strategies to increase customer satisfaction ratings.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate and maintain updated records of bookings and payments.
- Collaborated with colleagues to ensure smooth operations of front desk area.
DUAL FRONT OFFICE DESK LEAD
Fairfield Inn & TownePlace Suites by Marriott, Schaumburg, IL
01.2017 - 09.2018
Front Office Supervisor
Embassy Suites by Hilton, Schaumburg, IL
02.2020
- Supervised front office staff, including hiring and training new employees.
- Scheduled staff shifts and assigned duties as needed.
- Maintain effective communication within the Front Office and related departments, and with all hotel departments
- Stay aware of issues relating to the front office and general hotel operations
- Developed strategies to improve customer satisfaction levels.
- Understand and operate front office telephone, computer systems, and equipment such as ten key adding machines, facsimile machines, etc
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Education
Master in Business Administration and Management -
Roosevelt University
05-2024
Bachelor of Science in Business Administration and Management -
Roosevelt University
05-2023
Skills
- Team building
- Project Management
- Team Leadership
- Supervision and leadership
- Organizational Skills
- Networking
- Analytical Thinking
- Time Management
- Relationship Building
- Staff Training and Development
- Operations Management
- Business Development
- Negotiation Skills
- Global Sales and Marketing
Languages
- English
- Arabic
Awards
- Certificate in ONQ PMS
- Certificate in FOSSE PMS
- Certificate in Choice Hotel PMS
- Certificate in Amadeus Delphi
- Certified Nursing Assistant / CNA
- Top 10% of First Hospitality Sellers
Timeline
Corporate Sales Manager/BT
First Hospitality
12.2023 - Current
Complex Business Travel - Sales Manager
Embassy Suites and DoubleTree by Hilton Chicago O'Hare-Rosemont
03.2023 - 10.2023
Manager on duty
Hilton Orrington, Evanston, IL
06.2021 - 03.2023
Front Office Supervisor
Embassy Suites by Hilton, Schaumburg, IL
02.2020
Front Desk Agent
Superhost Hospitality/ Home2Suites by Hilton, Schaumburg, IL
05.2019 - 12.2019
Front Desk Supervisor / Manager On Duty
Comfort Inn and Suites, Arlington Heights, IL
09.2018 - 05.2019
DUAL FRONT OFFICE DESK LEAD
Fairfield Inn & TownePlace Suites by Marriott, Schaumburg, IL
01.2017 - 09.2018
Master in Business Administration and Management -
Roosevelt University
Bachelor of Science in Business Administration and Management -
Roosevelt University
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