Summary
Overview
Work History
Education
Skills
Certification
Cell
Languages
Timeline
Generic

AHMED MADY

Hanover Park,IL

Summary

Dynamic professional with extensive experience in leadership, project management, and process optimization. Proven track record in leading teams, enhancing workflows, and managing multiple projects to ensure timely completion and high-quality outcomes. Adept in strategic planning, financial management, and user-centric approaches to drive continuous improvement and customer satisfaction. Skilled communicator with strong analytical abilities and innovative thinking, dedicated to supporting Shopify’s mission to make commerce better for everyone.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Board Member

Islamic Center Of Wheaton
01.2024 - Current
  • Spearheaded the planning and execution of 10 youth activities, ensuring engaging and educational experiences for 50-200 participants per event, demonstrating strong project management skills.
  • Managed finances for youth programs with a budget of $5,000 per program, overseeing budget allocation and expenditure tracking to ensure financial efficiency and accountability.
  • Coordinated with esteemed speakers and organized events, enhancing youth knowledge and community involvement, showcasing excellent stakeholder management and event planning abilities.
  • Played a key role in fundraising efforts, successfully securing $600,000 to support the mosque’s youth initiatives, highlighting strategic thinking and resourcefulness.
  • Collaborated with other committees within the mosque to create cohesive and well-rounded programs for the community, emphasizing teamwork and cross-functional collaboration.
  • Conducted needs assessments and gathered feedback from participants to continuously improve program offerings, reflecting a user-centric approach and commitment to iterative improvement. Feedback highlighted appreciation for the speakers, food, and overall setup.

Lead Volunteer

CHI-CARE Nonprofit
11.2020 - Current
  • Coordinated and led planning and execution of outreach programs, providing essential resources and support to homeless individuals and families.
  • Managed logistics and distribution of over 1,000 meals weekly, ensuring efficient and timely delivery to various tent encampments.
  • Developed and maintained partnerships with organizations like ShowerUp, Islamic Relief USA, and Zakat Chicago to expand service offerings.
  • Oversaw the budgeting and financial management of youth activities, ensuring optimal use of resources.
  • Organized and facilitated community events and programs, enhancing engagement and participation.
  • Conducted needs assessments and gathered feedback to continuously improve program effectiveness, emphasizing a user-centric approach.
  • Spearheaded fundraising efforts, successfully securing funds to support the nonprofit’s initiatives.
  • Collaborated with other committees within the organization to create cohesive and comprehensive support programs.

Customer Care Supervisor

Ventegra
06.2022 - 06.2024
  • Supervised daily operations of a 40-member customer service team, ensuring performance standards were consistently met and exceeded.
  • Developed and implemented work procedures, schedules, and workflows, optimizing team efficiency and increasing quality scores to above 95%.
  • Communicated new processes and client guidelines, ensuring comprehensive team understanding and compliance, leading to improved customer satisfaction.
  • Conducted staff performance reviews and assisted in the training and development of team members, resulting in a highly skilled workforce.
  • Managed service contracts and CRM functionality, tracking and resolving all supervisor calls and tickets from issue to resolution.
  • Oversaw 15 projects, demonstrating effective project management skills and delivering successful outcomes.
  • Redesigned department’s Excel note form, enhancing data accuracy by removing redundant fields and incorporating essential ones.
  • Implemented macros to streamline and expedite the noting process, significantly boosting operational efficiency.

Pharmacy Technician

CVS
02.2018 - 05.2021
  • Trained and mentored 5 new pharmacy technicians, fostering a collaborative and efficient team environment.
    Managed and optimized inventory processes, ensuring accurate tracking and timely ordering of medications and supplies.
  • Achieved highest sales in store for CarePass memberships.
  • Communicated effectively with pharmacists, physicians, and healthcare professionals to ensure seamless continuity of care.
  • Implemented process improvements to enhance workflow efficiency and customer satisfaction.
    Utilized problem-solving skills to address and resolve prescription filling issues promptly.
  • Assisted in the development and maintenance of the pharmacy’s operational procedures and policies.

Education

Bachelor of Science - Neuroscience

University of Illinois At Chicago
Chicago, IL
12.2022

Skills

  • Leadership & Team Management
  • Project Management
  • Strategic Planning and Execution
  • Process Improvement
  • Analytical and Problem-Solving
  • Communication and Collaboration
  • User-Centric Approach
  • Financial Management
  • Technical Proficiency
  • Innovative Thinking

Certification

  • PMP (in progress)
  • ExCPT License

Cell

6303357503

Languages

Arabic
Native or Bilingual

Timeline

Board Member

Islamic Center Of Wheaton
01.2024 - Current

Customer Care Supervisor

Ventegra
06.2022 - 06.2024

Lead Volunteer

CHI-CARE Nonprofit
11.2020 - Current

Pharmacy Technician

CVS
02.2018 - 05.2021

Bachelor of Science - Neuroscience

University of Illinois At Chicago

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AHMED MADY