Summary
Overview
Work History
Education
Skills
Timeline
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AHMED MAHAMUD

Federal Way,WA

Summary

Diligent and detail-oriented investigation operator with a proven track record in conducting thorough inquiries and resolving customer issues and cases. Skilled in analysis, and root cause identification to mitigate security risks. Experienced in triaging cases, managing investigations, and collaborating with leadership to deliver comprehensive results. Energetic and motivated team player with a proactive approach to problem-solving and a passion for continuous improvement.

Overview

7
7
years of professional experience

Work History

ACS Lead Operator

Sibylline Ltd
05.2019 - Current
  • Analyzed intelligence data from open sources and identified potential threats that may impact sites or business operations.
  • Drafted detailed investigative reports documenting any or all intrusions to sites.
  • Utilized specialized software applications for data analysis purposes such Quicksight and Tableau.
  • Maintained detailed case log of all cases assigned to monitor progress, and completion.
  • Prepared summaries of investigative findings.
  • Investigated life safety alarms and reported findings to the relevant stakeholders.
  • Responded promptly to customer inquiries via SIM Tickets, calls and emails regarding device malfunctions and resolve issues.
  • Ensured that all security protocols were followed at all times.
  • Provide support through phone, email, and skillfully resolve SIM ticket issues, providing seamless support to customers.
  • Generated reports on operational performance metrics for management review.
  • Coordinate with stakeholders such as Environmental, Health and Safety (EHS) team, Crisis Management teams, Global Real Estate and Facilities (GREF), and Human Resources to ensure proper case management of COVID-19 cases, including, but not limited to, downstream actions like case management, contact tracing, and electrostatic cleaning procedures
  • Drafting daily War room SITREP report for leadership
  • Facilitate crisis management conference calls by organizing and moderating virtual conference calls, and ensuring accurate minutes are recorded for business leadership
  • Launch and implement COVID-19 Training Program to oversee major expansion of corporate COVID response team.
  • Established Standard Operating Procedure (SOP) development team for COVID-19 task force.
  • People management - successfully mentored several operators for promotions in Special Programs.
  • Review and update Standard Operating Procedure (SOP) as required.
  • Global Lenel monitoring for corporate facilities worldwide to maintain the safety and security of Amazon employees, data, and assets.
  • Utilize a variety of tools such as: alarm monitoring systems, business intelligence sources, open source information, and the Amazon identification card access system to identify and mitigate potential risks.
  • Conducting in-depth risk analysis for locations or events.
  • Monitoring travel safety and security of company employees.

Load Controller

Air France
03.2018 - 05.2019
  • Plan load distribution in accordance with passengers, cargo and fuel requirements.
  • Coordinate with relevant departments such as ramp, maintenance and air traffic control to ensure smooth operation.
  • Check for any flight irregularities.
  • Generate flight plan and NOTOC data for flight crew.
  • Process load data accurately and in timely manner.
  • Plan and produce all loading, weight and balance documentation for ground teams.
  • Ensuring loading team follows instructions accurately and load the aircraft safety in accordance with aircraft handling manual.

Operations Control Center Supervisor

Swissport USA
02.2017 - 03.2018
  • Prepared daily flight schedules and and aircraft gate assignments
  • Provide and flight CPM's for ramp operators, maintenance and ramp leads.
  • Coordinate with Port of Seattle on aircraft parking assignment for military charter flights.
  • Process daily flights on FSC system, code delay if any and release for accounting.
  • Communicate with incoming aircraft pilots using VHF frequency for gate information and any other requests.
  • Keep track of flight systems and update ramp teams of any gate changes or delay.
  • Gather all flight service tickets and fax to billing department.

Education

Associate of Arts - Criminal Justice

Highline College

Skills

  • Lenel OnGuard
  • Report writing and Analysis
  • Business leadership
  • Decision making
  • Excellent Problem Solver
  • Proficient in Microsoft Office Suite
  • Policy Development and Enforcement
  • Customer obsession
  • Attention to details
  • Risk Assessment
  • Incident Reporting
  • Reliable and Responsible
  • Security procedures knowledge
  • Security Team Coordination

Timeline

ACS Lead Operator

Sibylline Ltd
05.2019 - Current

Load Controller

Air France
03.2018 - 05.2019

Operations Control Center Supervisor

Swissport USA
02.2017 - 03.2018

Associate of Arts - Criminal Justice

Highline College

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AHMED MAHAMUD