Ahmed Mahgoub
Boston,MA
Summary
Accomplished IT professional with proven expertise in incident management and network troubleshooting, honed at The Executive Office of Technology Services. Excelled in remote and deskside support, demonstrating exceptional security awareness and hardware expertise. Notably created and managed over 700 service tickets, significantly enhancing IT service delivery.
Overview
1
1
year of professional experience
Work History
Service Desk
The Executive Office of Technology Services
06.2024 - 12.2024
- Created 700 tickets using servicenow.
- Managed MFA using Azure.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Active Directory
- Bomgared remote session support
- VPN issues support
- Application support via Software Center
Deskside Support
Executive Office of Energy and Environmental
09.2023 - 12.2023
- Build & Image laptops.
- Resolve tickets on servicenow.
- Troubleshot and diagnosed issues with Printers .
- Troubleshot and diagnosed issues VPN.
- Provided deskside support to EEA staff .
- App support via software Center
Education
Associate of Science - Information Technology
IT Support At BHCC
250 Rutherford Ave05-2024
Associate of Science - Information Technology
Health IT Support T BHCC
250 Rutherford Ave05-2024
Associate of Science - Information Technology
Excel Application Support At BHCC
250 Rutherford Ave05-2023
Skills
- Application support
- VPN support
- Remote support
- Security awareness
- Network troubleshooting
- Incident management
- Office 365 Support
- Hardware expertise
Timeline
Service Desk
The Executive Office of Technology Services
06.2024 - 12.2024
Deskside Support
Executive Office of Energy and Environmental
09.2023 - 12.2023
Associate of Science - Information Technology
IT Support At BHCC
Associate of Science - Information Technology
Health IT Support T BHCC
Associate of Science - Information Technology
Excel Application Support At BHCC
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