Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Ahmed Mansor

Irving,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Officer

GardaWorld
01.2024 - 08.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Security Guard

Allied Universal
05.2022 - 01.2024

An Allied Universal unarmed security guard is responsible for ensuring the safety and security of the assigned premises. Their key duties include patrolling the facility, monitoring for suspicious activities, and serving as a visible deterrent to crime. They must report any incidents, accidents, or emergencies promptly and follow established procedures for responding to alarms or medical situations.

Additionally, these security guards are expected to maintain a professional appearance, demonstrate excellent customer service, and effectively communicate both verbally and in writing. The role often requires standing or walking for extended periods, and the ability to handle stressful situations calmly and efficiently is essential. Qualifications typically include a high school diploma, effective communication skills, and the ability to obtain any necessary security licenses
.

Customer Service

Target
06.2020 - 05.2022

A Target customer service employee is responsible for ensuring high customer satisfaction by performing various in-store tasks. Their duties include greeting customers warmly, assisting with product location, answering questions, and explaining store promotions. They handle transactions efficiently, including processing purchases, returns, and exchanges. Additionally, they maintain the sales floor by stocking products, organizing displays, and keeping the store clean and visually appealing. Inventory management is also a key responsibility, involving tracking products, updating systems, and unloading shipments. Team members collaborate closely with others to meet store goals, maintain a safe environment, and enhance the shopping experience. Strong communication skills, the ability to work in a fast-paced environment, and a commitment to teamwork and customer satisfaction are essential for excelling in this role.

Education

High school diploma -

Thomas Jefferson High School

Skills

  • Bilingual
  • Communication skills
  • Organizational skills
  • Phone etiquette
  • Time management
  • Guest services
  • Computer skills
  • Customer service
  • Arabic
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Conflict Resolution

Certification

  • First Aid Certification
  • Driver's License
  • CPR Certification
  • Guard Card

Assessments

  • Work style: Reliability, Proficient, 05/01/23, Tendency to be reliable, dependable, and act with integrity at work

Timeline

Security Officer

GardaWorld
01.2024 - 08.2024

Security Guard

Allied Universal
05.2022 - 01.2024

Customer Service

Target
06.2020 - 05.2022

High school diploma -

Thomas Jefferson High School
Ahmed Mansor