Osama Mohamed Ali
Doha
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Business-minded Regional Sales Manager with expertise in network expansion. Offering six years of industry experience and a proven history of exceeding sales goals. Highly organized and adept at efficient delegation.
Overview
17
17
years of professional experience
Work History
Workforce Coordinator
Mowasalat - Karwa
Qatar
08.2022 - 12.2022
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Prepared and maintained reports, dashboards and monthly packages.
- Optimized schedules, forecasts and other tools to present to management.
- Provided training on dashboard and package development to team members and management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Sales Manager
In Real Estate
Qatar - Lusail
03.2018 - 01.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Project Sales Engineer
National Computer Services - LTD
Qatar
04.2016 - 01.2018
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Designed and delivered product training for clients.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Project Manager
Qatar Integration System
07.2013 - 01.2016
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Site Manager
Universe Distribution Egypt
Cairo
02.2009 - 01.2013
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Supervised contractor work processes and adherence to project schedule.
Airline Customer Service Agent
Saudi Arabian Airline
Cairo
10.2005 - 08.2008
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Education
Bachelor of Science - Computer And Information Sciences
Academy Of Al Alson
Cairo06.2003
Skills
- Workforce Improvements
- Setting Schedules
- Subcontractor Reviews
- Staffing Requirements
- Customer Satisfaction
- Working with Vendors
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Workforce Coordinator
Mowasalat - Karwa
08.2022 - 12.2022
Sales Manager
In Real Estate
03.2018 - 01.2022
Project Sales Engineer
National Computer Services - LTD
04.2016 - 01.2018
Project Manager
Qatar Integration System
07.2013 - 01.2016
Site Manager
Universe Distribution Egypt
02.2009 - 01.2013
Airline Customer Service Agent
Saudi Arabian Airline
10.2005 - 08.2008
Bachelor of Science - Computer And Information Sciences
Academy Of Al Alson