Ahmed Meftah
Tempe,AZ
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Call Center Customer Service Representative
Valley Metro-Tempe
03.2023 - Current
- I deal with various problems [app related] of customers such as problem with buying passes, getting reduced fare, helping with bus routes, scheduling paratransit, Dial-A-Ride through the revolutionary app valley metro
- Currently managing email replies of customer inquiries through "SALESFORCE" which is about 400 emails per workday.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from passengers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Line Cook/Cashier/Server
Sbarro-Tempe
03.2023 - 08.2023
- Making pizzas / cashing customers out/ restocking (basically everything) @ sbarro in AZ Mills
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelors - Computer Systems Engineering
Arizona State University-Tempe
Tempe, AZ01.2025
Skills
- Learning technology
- Curriculum development
- Communication skills
- Experience working with students
- Mentoring
- English
- Bilingual
- Phone etiquette
- Customer service
- Customer support
- Customer satisfaction
- Payment processing
- Call management
- Technical troubleshooting
- CRM navigation
- Attention to detail
- Problem-solving
- Multitasking and organization
- Problem-solving skills
Languages
Bengali, Hindi, Urdu, English - Expert
Interests
- Electronics and Circuit Building
- App Development
- Video Game Design
- Coding and Programming
- Video Gaming
- Robotics
- Artificial Intelligence (AI) and Machine Learning
Extracurricular activities
- Currently in Tennis club
Timeline
Call Center Customer Service Representative
Valley Metro-Tempe
03.2023 - Current
Line Cook/Cashier/Server
Sbarro-Tempe
03.2023 - 08.2023
Bachelors - Computer Systems Engineering
Arizona State University-Tempe
Similar Profiles
Robert GonetRobert Gonet
Motor Coach Operator at Valley MetroMotor Coach Operator at Valley Metro
Kimberly GalavizKimberly Galaviz
Dispatch/ Controller Supervisor at Keolis North America-Valley MetroDispatch/ Controller Supervisor at Keolis North America-Valley Metro
Ryan PattersonRyan Patterson
Parts Clerk at Valley MetroParts Clerk at Valley Metro
Brandon PowellBrandon Powell
Quality Control Technician at Pauley Construction LLC.-Dycom IndustriesQuality Control Technician at Pauley Construction LLC.-Dycom Industries
James HoggJames Hogg
Customer Experience Advocate at CarvanaCustomer Experience Advocate at Carvana