AHMED MOAWAD
Haltom City,TX
Summary
Dynamic professional with a proven track record in Homeland Security, Emergency Preparedness, and military leadership. Leveraging bilingual proficiency, adaptability, and critical thinking to excel in sales roles, driving business growth and delivering exceptional customer experiences. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Charter Communications, Spectrum
07.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Military
Army Reserve
11.2023 - Current
- Developed leadership and decision-making skills through military service
- Utilized effective communication and problem-solving to accomplish mission objectives
- Recognized for outstanding performance and dedication
- Completed basic training and advanced individual training in water treatment specialist and petroleum, acquiring technical expertise applicable to emergency response and logistics in homeland security contexts
- Developed strong leadership skills, decision-making abilities, and crisis response capabilities through military service, vital for managing security operations and ensuring public safety
- Demonstrated adaptability and discipline in challenging environments, reflecting readiness to navigate complex security challenges
- Utilized effective communication and problem-solving skills to achieve mission objectives and ensure the safety and well-being of team members, essential qualities for homeland security professionals
- Recognized for outstanding performance and dedication to duty, underscoring a commitment to excellence in service to the nation.
Professional Basketball Player
12.2019 - 05.2022
- Played basketball for professional teams in George, Europe, Egypt and Nigeria
- Selected to play in the All-Star game in Georgia as a first year player
- Awarded 'Best 3-point Shooter' in the Egyptian Cup
- Developed and maintained a high level of physical fitness, discipline, and mental toughness
- Collaborated and communicated effectively with teammates and coaches to achieve common goals, encouraging and motivating others to perform their best and help the team win
- Demonstrated strong communication skills and the ability to adapt to a diverse group of people, engaging with fans, media, and sponsors in a professional manner
- Gained problem-solving skills when facing unexpected situations such as injuries or coaching staff changes
- Achieved numerous personal awards and all-star nominations throughout my basketball career in college and professionally, and had the privilege of winning championships.
Education
Bachelor Of Homeland Security and Emergency Preparedness -
Texas Christian University (TCU)
Fort Worth, TX05.2022
Master Of Liberal Arts -
Texas Christian University (TCU)
Fort Wort01.2018
Bachelor of Arts -
Virginia Commonwealth University
Richmond, VA05.2017
Skills
- Various Computer Operating Systems (Windows and macOS)
- Web Based Tools: Google Workspace and Microsoft Office 365
- Troubleshooting
- Sales Strategy Development and Reporting
- Relationship Building
- Negotiation Skills
- CRM Systems
- Bilingual Communication
- Team Collaboration
- Time Management
- Problem-Solving
- Customer Service
Certification
personal finance managment
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Charter Communications, Spectrum
07.2024 - Current
Military
Army Reserve
11.2023 - Current
Professional Basketball Player
12.2019 - 05.2022
Bachelor Of Homeland Security and Emergency Preparedness -
Texas Christian University (TCU)
Master Of Liberal Arts -
Texas Christian University (TCU)
Bachelor of Arts -
Virginia Commonwealth University