Ahmed Mohammed
Banning
Summary
To work in an innovative and stimulating environment that would facilitate the maximum utilization and application of my skills and expertise in making a positive difference to the organization.
A fast and eager learner, I am detail oriented and adopt to changing project requirements quickly to meet business goals. Comfortable with ambiguity and thrive in fast-paced environment. Result-orientated team leader covering project and product management including developing, implementing and supporting complex infrastructures for fast growing startups.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Engineer
Nordstrom
05.2023 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
- Analyzed security logs to determine and alleviate network threats.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Led the migration of critical applications to cloud-based platforms, providing increased flexibility and scalability for business operations.
- Developed IT policies to comply with applicable laws.
System Engineer - MetLife Project at TCS
TCS
06.2022 - 04.2023
- As a part of SRE Team, involved in Monitoring the Health of the applications using Splunk, AppDynamics, Decibel
- Created the Splunk Dashboards, Reports & Alerts for Critical Applications
- Monitored the Business transactions, Nodes, Servers Overall health using AppDynamics
- Understand the Architecture level of the Applications how the services are interlinked to each other
- Extraction of complex Fields from different types of Log files using regular expressions
- Responsible for Scheduling and Automating Database tasks- Jobs, Alerts, Emails, and Notifications
- Maintain and manage the applications errors during production
- Demonstrate ability to identify and resolve critical issues through effective problem-solving skills
- Creating problem request, Incidence by using Jira tool
System Engineer - Citi Bank Project at TCS
TCS
10.2021 - 06.2022
- Create and optimize Alerting, Reporting and advanced dashboards
- Experience in creating lookups, field Aliases, calculated fields, field extractor, Tags and event types, workflow actions, Alerts and scheduled reports
- Created Dashboards for various types of business users in organization
- Perform the Daily Health Check-ups to ensure Splunk is actively and accurately running
- Develop Dashboards using SPL for various domains like Pay, Zelle, rewards, open banking, Credit cards
- Update existing dashboards with new themes and features
- Work with other teams to collaborate the work
- Coordinate with other teams to acquire data to build the dashboards to cater to the team’s needs
- Submitted multiple Change requests to bring the dashboards from dev to prod environment
- Supported the team with Splunk update to 9.0.3
Splunk Developer - Capgemini
Capgemini
07.2017 - 08.2021
- Created Dashboards, Visualizations, Statistical reports, scheduled searches, alerts, queries
- Hands-on experience with Splunk architecture and working experience on various components (Search Head, indexer, forwarder, deployment server) in distributed/multi-clustered Splunk environment, Search Processing Language (SPL), in all the projects
- Experience in performance tuning and query optimization using base searches
- Experience in installing, creating, and customizing Splunk apps, dashboards, configurations, and visualizations using customized Splunk queries
- Writing Splunk Queries, searching, analyzing, monitoring, and visualizing Splunk logs
- Create and manage Splunk knowledge objects to include apps, Add-ons, alerts, dashboards, extractions, tags, aliases, and workflow actions
- Provide regular support guidance to Splunk project teams on complicated solutions and issue resolution
- Added Regex fields for easier use of data, or parsed fields from unstructured logs.
Education
Master of Science - Information Technology
California Baptist University
Riverside, CA01.2023
Bachelor of Science - Electronics & Communication Engineering
Osmania University
INDIA01.2017
Skills
- Strategic Thinking
- Analytical Skills
- Problem Solving
- Flexibility
- Agile Methodology
- Research Skills
- Business Intelligence
- Leadership
- Architecture understanding
- System Engineering
- Technical Support
Certification
- Completed certification on "The Complete Splunk Beginner Course" offered by Udemy.
- Completed certification on "Learning Splunk" offered by LinkedIn learning
- Completed certification on "Cognitive Technologies: The Real Opportunities for Business" offered by LinkedIn learning
- Completed certification on "Master Microservices with Spring Boot and Spring Cloud" offered by Udemy
Recognition
- Received "On the Spot Award" for showing great expertise and analytical power in troubleshooting the root cause analysis for incidents
- Received "Certification of Recognition" for the outstanding contribution to the MetLife - TCS journey For the initiative and skills I have brought to implement in Projects, have been highly regarded and appreciated by Senior Management and awarded me a "PROJECT EXCELLENCE AWARD" and "STAR OF THE MONTH"
Technical Exposure
Splunk, AppDynamics, Decibel, HTML, CSS, Javascript, Java, MySQL, Oracle, Service Now, App360, ROSGuide, Slack, Confluence
Roles And Responsibilities
- Interacting with the clients for understanding their Business needs and gathering the requirements.
- Involved in production defect analysis, root cause analysis, minor enhancements and other production activities like Job Monitoring, Handling Job Failures.
- Handled Critical & High Severity Defects efficiently and provided on-time support to the application.
- Good knowledge of Splunk search processing language (SPL), reporting, dashboards, and search acceleration techniques.
- Create and optimize Alerting, Reporting and advanced dashboards.
- Ability to work independently, take ownership of assigned tasks and deliver on time.
- Design and customize complex search queries, promote advanced searching, develop dashboards, data models, reports and optimize their performance.
Timeline
System Engineer
Nordstrom
05.2023 - Current
System Engineer - MetLife Project at TCS
TCS
06.2022 - 04.2023
System Engineer - Citi Bank Project at TCS
TCS
10.2021 - 06.2022
Splunk Developer - Capgemini
Capgemini
07.2017 - 08.2021
Master of Science - Information Technology
California Baptist University
Bachelor of Science - Electronics & Communication Engineering
Osmania University