Ahmed Mohammed
Basrah,BA
Summary
End User Support Technician who takes personal responsibility for the systems and networks under my control, pays attention to details, proposes and implements improvements before problems arise (including purchasing recommendations), and enjoys learning new skills and technologies. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
14
14
years of professional experience
Work History
Fiber Optic Technician /Fiber Optic Splicer
ScopeSky
03.2014 - 12.2023
- Installed and configured new devices and system components.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Built splice cases to enclose exposed transmission lines.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Tested fiber optic cables and documented results.
- Spliced, bonded, ground and terminated cables.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Learned and adapted quickly to new technology and software applications.
User Support Specialist
Masarat For Internet Services
01.2012 - 02.2014
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections for local and end user
IT Technician
Afaquna For Internet Services
02.2010 - 12.2011
- Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.
- Monitored network hardware operations to evaluate proper configuration.
- Reduced downtime with proactive monitoring of network components, identifying potential problems before they escalated.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
Bachelor of Arts - Language Interpretation And Translation
College of Art
Iraq / Basra01.2016
Skills
- Microsoft Office
- Software Upgrades
- Effective Communication
- Technical Troubleshooting
- User Account Management
- Network Administration
- Computer Repairs
- Hardware Installation
- Hardware and software installation
- Camera Installation
- System Configuration
- IT Management
- System monitoring
- System Troubleshooting
- System Testing
- Switch Configuration
- VoIP Systems
- Router Configuration
- LAN and WAN Technologies
- Fiber Optics
- Remote Access Solutions
- Network Troubleshooting
- Wireless Networking
Skills
Active Directory, Hardware, Microsoft Office Suite, Windows, Network, Operating Systems, PC Repair, printers, Scanners, Software installation, TCP/IP, WAN, Windows Server , OTDR Testing,Fiber Optic Cable splicing ,Optical Loss Testing,Fiber Optic Troubleshooting,CCTV Troubleshooting,Digital Video Recorders
Timeline
Fiber Optic Technician /Fiber Optic Splicer
ScopeSky
03.2014 - 12.2023
User Support Specialist
Masarat For Internet Services
01.2012 - 02.2014
IT Technician
Afaquna For Internet Services
02.2010 - 12.2011
Bachelor of Arts - Language Interpretation And Translation
College of Art
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