AHMED MOLAZEM
Binghamton,New York
Summary
Seasoned professional with extensive experience in fast food service, proficient in multitasking within a high-volume environment. Demonstrates precision in order processing, food preparation, and adherence to stringent cleanliness protocols. Possesses adeptness in cash handling and excels in delivering unparalleled customer service to ensure a seamless and enjoyable dining experience.
Furthermore, adept in the realm of cable and internet installation support, leveraging a comprehensive suite of diagnostic tools to effectively diagnose and address network issues. Proficient in troubleshooting connectivity challenges, promptly resolving service interruptions, and swiftly provisioning equipment to minimize downtime. Known for the ability to seamlessly add services to clients' accounts, ensuring timely and accurate fulfillment of customer needs.
Moreover, brings expertise in forklift operation and material handling, with a proven track record of safely and efficiently moving goods and supplies. Possesses strong communication skills honed through interactions with customers both in person and over the phone. Capable of effectively addressing inquiries, concerns, and technical issues with professionalism and empathy, fostering positive rapport and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Day of Job Representative
Charter Communications
01.2023 - Current
- Optimized customer satisfaction by providing technical support and troubleshooting assistance.
- Delivered comprehensive technical support, resulting in reduced downtime for customers.
- Provided expert technical support, resolving complex integration issues swiftly and efficiently.
- Handled escalated calls for technical support to back up team members.
- Provided technical support for both hardware and software issues users encountered.
- Improved customer satisfaction ratings by providing timely and effective technical support.
- Provided technical support to clients, resolving data-related issues promptly.
- Developed post-sale technical processes for installation and technical support.
- Provided technical support to external and internal customers.
- Offered software-related technical support through various communications channels.
- Assisted clients with technical support issues and general inquiries.
- Provided expert customer service and technical support to clients
- Answered and resolved 100 calls a day.
Crew Member
Taco Bell
05.2019 - 12.2023
- Disposed of boxes and packing material to maintain general housekeeping and organization
- Processed merchandise returns and exchanges
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Bagged or boxed merchandise and prepared packages for shipment.
Processing Associate
Dicks Sporting Goods Distribution Center
05.2022 - 01.2023
- Inspected return merchandise, checking for quality and condition of product to determine return category
- Followed strict security and safety return procedures for each product type
- Input clear customer account notes in internal computer systems to communicate return reason and customer feedback
- Operated motorized and non-motorized equipment to stage and move products safely in warehouse.
Material Handler
Dicks Sporting Goods Distribution Center
05.2022 - 01.2023
- Located materials and supplies by pulling and verifying items on production orders
- Kept material handling equipment in good condition by conducting regular maintenance
- Organized stock and moved large loads around warehouse using forklifts and cranes
- Identified process improvement opportunities and proposed solutions to management
- Sorted and placed materials on racks, shelves, or bins using predetermined sequences
- Attached identifying tags or labels to materials, improving efficiency and eliminating errors
- Weighed or counted items for distribution, conforming to company standards
- Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport
- Utilized hand and powered lift trucks for lifting and storing materials
- Received oral instructions to determine work assignments and material and equipment needs
- Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers by hand and using trucks, tractors and equipment
- Packed containers and re-pack damaged containers
- Maintained equipment storage areas to ensure that inventory was protected
- Carried needed tools and supplies from storage and trucks and returned them after use.
Shift Leader In Training
Taco Bell
08.2021 - 12.2021
- Disposed of boxes and packing material to maintain general housekeeping and organization
- Processed merchandise returns and exchanges
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Bagged or boxed merchandise and prepared packages for shipment.
Education
Associate In Science (A.S.) In Computer Science -
Suny Broome Community college
New York, NYBachelor of Science - Audio Engineering
Full Sail University
Winter Park, FL10.2025
Associate In Science (A.S.) In Business Administration -
Le Moyne College
New York, NY12.2021
High School Diploma -
Binghamton High School
New York, NY06.2021
Skills
- Heavy Lifting
- Paperwork Completion
- Forklift Operation
- Customer Service
- Clean Background Check
- Decision Making
- Positive attitude
- Problem-Solving
- Verbal and Written communication
- Teamwork and Collaboration
- POS Systems
- Cycle Counts
- Warehouse Operations
- Load Palletizing
- Equipment Inspection
- Labeling and Boxing
- Performance Goals
- Microsoft Office
- Multitasking
- Analytical Thinking
- Troubleshooting
- Critical Thinking
- Organization
- Time Management
- Flexible and Adaptable
- Public Speaking
- Fluent in English
- Reliability
- User Support
- Decision-Making
Certification
Test out Certification
Coursework
- Programming 1
- Introduction to Excel
Awards
- High Honors
- Completion of P-TECH program
Extracurricular Activities
Skills USA
Timeline
Day of Job Representative
Charter Communications
01.2023 - Current
Processing Associate
Dicks Sporting Goods Distribution Center
05.2022 - 01.2023
Material Handler
Dicks Sporting Goods Distribution Center
05.2022 - 01.2023
Shift Leader In Training
Taco Bell
08.2021 - 12.2021
Crew Member
Taco Bell
05.2019 - 12.2023
Associate In Science (A.S.) In Computer Science -
Suny Broome Community college
Bachelor of Science - Audio Engineering
Full Sail University
Associate In Science (A.S.) In Business Administration -
Le Moyne College
High School Diploma -
Binghamton High School