Ahmed Omar
Orlando,FL
Summary
I excel in customer service, going above and beyond to provide thoughtful solutions and create positive experiences that build strong, lasting relationships with customers. My background in sales has sharpened my ability to present ideas persuasively and connect with people, making it easy for me to promote products or get customer buy-in effectively. On the operational side, my strong organizational skills help me manage multiple tasks at once—whether it's coordinating order drop-offs, tracking expenses, or handling logistics, I work to ensure everything runs smoothly. I pride myself on clear and respectful communication with both customers and team members, fostering a supportive environment that helps everyone succeed. I’m also adaptable and proactive, always on the lookout for ways to improve our processes, and I'm dedicated to helping the business grow while keeping things efficient and customer-centered.
Overview
2
2
years of professional experience
Work History
GM
Mody
Orlando, FL
11.2023 - Current
- In my role as General Manager, which I started last year, I built and managed a resale business that achieved over $100,000 in revenue. I took charge of sourcing and reselling a wide range of products, including phones, headphones, and various consumer electronics. My responsibilities spanned all aspects of the business, from product procurement to customer service and logistics, often requiring long hours and consistent dedication.
To support the growing demands, I recruited a few friends to work with me, creating a small team and paying them fair wages. I handled their onboarding and training to ensure they met the standards necessary for efficient operations and great customer interactions. My role involved a substantial amount of customer support, where I personally managed inquiries, resolved complaints, and processed returns. This not only maintained customer satisfaction but also established strong brand reliability.
Overall, my position involved substantial “heavy lifting”—coordinating all day-to-day operations, balancing sales targets with service quality, and adapting quickly to market demands. My hands-on leadership was essential in creating a successful, customer-focused resale business, and my commitment to operational excellence helped drive the business’s impressive growth over the past year.
Assistant Manager
Shopslo.net
Orlando, FL
01.2023 - Current
- **Assistant Manager – shopslo.net (Online Clothing Brand)**
As the Assistant Manager at shopslo.net, an online clothing brand started by a friend, I take on a wide range of responsibilities that are essential to keeping the business running smoothly and ensuring a high-quality customer experience. Since the brand’s inception, I’ve been heavily involved in every aspect of its operations, which has contributed to the growth of the business and helped it achieve over $80,000 in revenue.
One of my key strengths in this role is my ability to provide exceptional customer service. I’m skilled at communicating effectively with customers, addressing their questions, resolving issues, and making sure they have a positive experience with our brand. This includes everything from handling order inquiries and managing returns to troubleshooting any issues with product quality. I take the time to understand each customer's needs and make sure they feel valued and supported, which has played an important role in building strong customer loyalty and trust in our brand.
In addition to customer support, I handle a variety of behind-the-scenes tasks that are crucial to our operations. I am responsible for coordinating order drop-offs and ensuring timely deliveries, which requires excellent time management and organizational skills. I also communicate directly with our manufacturer to monitor production schedules, confirm product quality, and resolve any supply issues that may arise. This close collaboration with the manufacturer allows me to maintain a steady inventory flow and ensure that our products meet our quality standards.
I also oversee the financial side of the business, managing our spending and budgeting. I track business expenses, allocate funds for necessary purchases, and plan spending strategically to keep our operations cost-effective and sustainable. My role in budgeting has been instrumental in helping shopslo.net grow while staying financially sound.
Beyond my core responsibilities, I continuously look for ways to improve our processes and make the customer experience even better. My adaptability and hands-on approach allow me to respond to the demands of a fast-growing online brand. Overall, my contributions as Assistant Manager have helped lay a strong foundation for shopslo.net’s success, and I look forward to continuing to support the brand’s growth and customer satisfaction.
Education
High School Diploma -
Timber Creek Highschool
1001 Avalon Park Blvd, Orlando, FL 3282805-2025
Skills
- Exceptional customer service skills, with a strong focus on resolving issues and ensuring customer satisfaction
- Highly effective in sales, with a talent for presenting and selling ideas persuasively
- Strong multitasking abilities, capable of handling diverse responsibilities in fast-paced environments
- Skilled in financial management, including budgeting and tracking business expenses for operational efficiency
- Excellent communication skills, both with customers and team members, fostering clear and respectful interactions
- Strong organizational skills, ensuring smooth coordination of orders, deliveries, and behind-the-scenes logistics
- Adaptable and proactive, consistently seeking process improvements and solutions to enhance business growth
- Reliable team player who thrives in workplace environments, showing respect and support to colleagues
Languages
English
Full Professional
Arabic
Full Professional
Spanish
Elementary
Affiliations
- Outside of work, I make time for daily activities that keep me well-rounded and energized. I’m dedicated to fitness, playing basketball, working out, and running every day, which keeps me both physically and mentally sharp. Personal growth is a priority for me, and I focus on self-improvement daily, whether through reading, setting new goals, or learning skills that support my professional and personal life. I also value spending time with friends and family, which keeps me grounded and maintains a healthy balance between work and personal life. Balancing these pursuits has taught me discipline, resilience, and the importance of a strong support system.
Timeline
GM
Mody
11.2023 - Current
Assistant Manager
Shopslo.net
01.2023 - Current
High School Diploma -
Timber Creek Highschool
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