Ahmed Osman
Centreville,VA
Summary
STEM professional versed in many different areas, including collaboration, educational engagement, language, and customer service. A focus for perfecting individual experiences at each workplace and inspiring science-based behaviors in all ages. Utilizes communication and collaboration skills to consistently develop relationships with staff and patrons, as well as creates a safe and positive work environment.
Overview
6
6
years of professional experience
Work History
STEM Ambassador
Children's Science Center
02.2024 - Current
- Created a STEM-focused environment for children, meant to educate and instill a love of learning STEM.
- Coordinated numerous ages of volunteers, training them in facilitating STEM activities to children, as well as managing and maintaining lab equipment.
- Taught week-long STEM-based summer camps, which encompassed many topics and included long-term childcare, up to eight hours.
- Maintained and organized lab equipment used for experiments and demonstrations, including chemicals, beakers, Erlenmeyer flasks, and machines such as a Van de Graaff Generator.
- Collaborated with staff, volunteers, and management to provide STEM community outreach programs themed around science for elementary aged children.
- Managed transportation services of lab equipment and activities to and from local-based programs, aimed to project STEM to a larger Northern Virginia community.
- Evaluated the efficacy of STEM facilitation using data-based surveys, analysis of early childhood behaviors and feedback trends.
Lead Barista
Albertsons Grocery
07.2022 - 09.2023
- Restocked freezer and dry inventories and kept thorough inventory counts, including organizing recent truck unloads.
- Delivered meaningful customer service which included the handling of point-of-sale service machines.
- Trained new staff members on proper techniques for brewing coffee and espresso, milk steaming, and ensuring beverages that satisfy customer needs.
- Maintained a clean and inviting work environment that adhered to all safety and health regulations
- Developed and maintained positive customer relations and attended to customer service needs professionally.
Movie Theater Attendant
AMC Theatres
02.2019 - 05.2022
- Ensured an enjoyable movie experience for all patrons by addressing any issues, ranging from cleanliness to customer service needs.
- Trained in and worked numerous positions within the theater as needed, including usher, concession attendant, and box office work.
- Handled point-of-sale system transactions and cash transactions on an equal basis, ensuring proper fiscal responsibility and minimal inconsistencies within register.
- Managed the training and overseeing of new staff members in box office, usher, and concession attendant duties.
- Provided assistance to hard of hearing or vision guests, including the handling of equipment meant to enhance the movie-going experience for guests with special needs.
- Promoted upcoming films by managing and selling exclusive merchandise meant to increase ticket sales.
Education
Mountain View High School
Centreville, VASkills
- Proficiency in three languages: English, Arabic, and Japanese
- Customer service specialist
- Multi-faceted experience
- Laboratory technique
- Problem-solving
- Collaboration and management of peers
- Reliability
Timeline
STEM Ambassador
Children's Science Center
02.2024 - Current
Lead Barista
Albertsons Grocery
07.2022 - 09.2023
Movie Theater Attendant
AMC Theatres
02.2019 - 05.2022
Mountain View High School
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