Ahmed Abdullah Raheem
Baghdad
Summary
A human resources and administrative specialist with over 5 years of experience in management and HR who has worked at the university and the private sector on organizing records, following up on attendance and vacations, scheduling interviews, and preparing performance reports. I have first-hand experience in recruiting, training new employees, and improving administrative processes through digital systems such as Odoo and Microsoft Office. I seek to join a prestigious organization to apply my expertise in developing HR policies and enhancing the efficiency of the work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Officer
Imam Jafar Al-Sadiq University
Baghdad
01.2022 - 07.2025
- Monitoring and managing employees' daily records (attendance, departure, and vacations) through electronic systems.
- Participate in recruitment processes: sort resumes, schedule interviews, and contribute to candidate evaluation.
- Prepare periodic reports on the performance of employees and submit them to the management.
- Contributing to the organization of training and development programs for new employees.
- Updating and ensuring the accuracy of HR databases.
- Coordinating with academic and administrative departments to meet human resources needs.
Intern – Part-time Practical Training
Petroleum Research and Development Center
09.2024 - 04.2025
- During my internship at the Petroleum Research and Development Center, I worked in several departments to gain a comprehensive understanding of the mechanisms of research and development in the oil sector.
- I worked within the Human Resources Department, and learned how to organize records, track shifts, and prepare attendance reports.
- She helped organize technical interviews and update employee data.
- She also contributed to supporting the research team by analyzing some technical indicators related to the quality of crude oil.
- She also worked in the Human Resources Department, where she learned how to organize employee files, track attendance and departure, and schedule vacations.
Administrative Officer
Hala Al-Rafidain
Baghdad
11.2017 - 12.2021
- I was responsible for organizing employee files and following up on their attendance and leave.
- She collaborated with the Human Resources Department in the implementation of recruitment processes and management training.
- Contributed to improved data entry and accurate updating of HR information.
- She trained and mentored new employees, and contributed to the standardization of work procedures within the team to ensure consistent performance.
- It created an efficient reporting system that helped reduce the response time to issues by 40%.
- She coordinated day-to-day operations and ensured the flow of information between the different departments.
Part-time Umrah Organizer
Iraqi Hajj and Umrah Commission
Baghdad
01.2010 - 03.2020
- Throughout my ten years as an Umrah organizer, I was responsible for managing the logistics of more than 1,000 Umrah pilgrims, and this was done without any major complaints.
- She oversaw all stages of preparation, including visa processing, transportation coordination, and mass orientation of Umrah pilgrims, which contributed to reducing the preparation time for trips by 40%.
- I also developed a digital workflow for submitting forms, which speeded up the order processing process by 50%, and significantly improved work efficiency.
Sales & Customer Service Officer
Hala Al-Rafidain
Baghdad
05.2013 - 10.2017
- It has handled more than 200 cases per month related to internet services, and achieved a 90% customer satisfaction rate.
- It has contributed to raising customer retention by 25% through continuous follow-up and providing customized solutions.
- I set up a simplified reporting system that improved response time by 30%.
- Coordinated between the customer service team and the rest of the departments to ensure smooth communication and order fulfillment.
- Coordinated between the procurement department and the warehouse department to get the agents' requirements.
Sales Department
Skyward Internet Services
Baghdad
02.2014 - 03.2015
- During my time in sales, I contributed to a 30% boost in monthly subscriptions during the first six months, by implementing carefully targeted local awareness campaigns.
- I systematically collected and analyzed customer feedback, which helped improve product offerings and increased upsell rates by 18%.
- It has also created a structured database of more than 300 potential customers, which has enhanced the accuracy of follow-up and the efficiency of marketing campaigns.
Digital Supervisor
Empire Earth
Baghdad
04.2011 - 01.2013
- I was responsible for reviewing and overseeing over 5,000 posts and comments from users to ensure adherence to the platform's guidelines.
- I collaborated with the technical team to develop and implement automated reporting features, which contributed to reducing manual supervision time by 20%.
- I also developed interactive scripts to boost community engagement, which helped increase user retention by 15%.
Education
Bachelor - Management and Finance in Oil & Gas Economics
Imam Jafar Al-Sadiq University
05.2025
Skills
- Document Monitoring
- Internet Tools
- Cloud platforms are on-premises
- Operational Reporting
- Problem solving
- Public Speaking
- Research and evaluation
- Excel
- Word
- PowerPoint
- Team Leadership
- Personnel Management
- Marketing Strategy
- Public Relations
- Coordinate daily operations
- Communications
- Audition
- Creative Thinking
- Business Development
- Building relationships
- Odoo Enterprise
- Outlook
- Professional Networking
- Artificial Intelligence Tools
- Recruitment and Candidate Recruitment
- Interviewing and Competency Assessment
- Track employee records and leave
- Organizing schedules and shift processes
- Performance reporting
- Training new employees
- Manage Documents and Job Files
- Project Management
Accomplishments
- Developing effective archiving systems in Baghdad Governorate that have improved workflows and data flow.
- Organizing more than 1,000 Umrah pilgrims on Umrah trips without major complaints.
- Contributing to raising the customer retention rate by 25% in Hala Al-Rafidain Company.
Certification
- Employee Recruitment | HP LIFE | 2023
- Effective Leadership | HP LIFE | 2023
- Online Sales | HP LIFE | 2023
- Digital Presence | Google My Business
- Financial Management | 2023
- Executive Technical Development | Edraak | 2023
- Project Management Institution | Edraak | 2023
- Occupational Health & Safety | OSHA | 2023
- Basic Human Resources | linked in |2025
- Diploma in Human Resource Management | Level Up Academy | 2023
- Diploma in Business Administration | Level Up Academy | 2023
- People Management at Work | University of London | Corsair |2023
- International Computer Driving License | 2023
- Internet & Email Basics | 2023
- Document Monitoring (DC) | Microtech | 2023
- Member of the Supreme Council for Youth of Iraq
Languages
Arabic: My Language
English: Medium (new readers and listeners)
Timeline
Intern – Part-time Practical Training
Petroleum Research and Development Center
09.2024 - 04.2025
Human Resources Officer
Imam Jafar Al-Sadiq University
01.2022 - 07.2025
Administrative Officer
Hala Al-Rafidain
11.2017 - 12.2021
Sales Department
Skyward Internet Services
02.2014 - 03.2015
Sales & Customer Service Officer
Hala Al-Rafidain
05.2013 - 10.2017
Digital Supervisor
Empire Earth
04.2011 - 01.2013
Part-time Umrah Organizer
Iraqi Hajj and Umrah Commission
01.2010 - 03.2020
Bachelor - Management and Finance in Oil & Gas Economics
Imam Jafar Al-Sadiq University
Academic Engagement
- Full class representative at Imam Jafar Al-Sadiq University from 2021 until 2025.
- She worked as a volunteer at the University Information Center from 2021 to 2024, where she contributed to supporting student services and initiatives.
- I was the organizer of the university's ceremonial events from 2021 to 2024.
Training
- In recent years, she has participated in more than 40 workshops and training conferences in the fields of management, human resources, and energy.
- In the field of human resources, I have attended workshops on recruitment, resource planning, competencies, management reporting, and digital transformation in HR, and received certifications from LinkedIn Learning and SHRM.
- In public administration, she has participated in conferences on administrative reform, leadership, quality assurance, conflict management, and performance improvement in the public sector in collaboration with organizations such as the World Bank and the Integrity Commission.