Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Raza

Dallas

Summary

To obtain a position in a customer support or call centre environment where I can contribute my communication, problem-solving, and interpersonal skills. I am a skilled professional with over three years of experience in corporate and client-facing roles. Strong analytical and verbal skills with a proven ability to function independently or as an influential contributor on a team. I am committed to making a maximum contribution to customer satisfaction and organizational success.

Overview

2
2
years of professional experience

Work History

Call Centre Agent

Anmol Services
Remote
01.2023 - 08.2023
  • Provided phone-based support for product/service inquiries.
  • Scheduled appointments and managed service requests efficiently.
  • Recorded and updated customer information accurately in CRM tools.
  • Collaborated with team members to meet call quotas and support metrics.

Customer Service Representative

Teledirect Communications
Milwaukee
01.2022 - 12.2022
  • Managed high volume of inbound/outbound calls for diverse client accounts.
  • Resolved product/service issues with a focus on first-call resolution.
  • Maintained detailed call logs and met daily KPIs including call handling time and customer satisfaction.
  • Upsold services based on client needs and usage patterns.

Sales Associate / Customer Support

Walmart
Kenosha
06.2021 - 12.2021
  • Assisted customers with product inquiries, returns, and store navigation.
  • Handled POS transactions and ensured accuracy in cash handling.
  • De-escalated complaints and provided service recovery to enhance customer experience.
  • Contributed to inventory management and store presentation.

Education

Bachelor of Science - Accounting

University of Wisconsin–Parkside
Kenosha, WI
01.2021

Skills

  • Excellent Verbal and Written Communication
  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Problem Solving
  • Fast Learning
  • Team Collaboration
  • Time Management
  • Decision Making

Timeline

Call Centre Agent

Anmol Services
01.2023 - 08.2023

Customer Service Representative

Teledirect Communications
01.2022 - 12.2022

Sales Associate / Customer Support

Walmart
06.2021 - 12.2021

Bachelor of Science - Accounting

University of Wisconsin–Parkside
Ahmed Raza
Want your own profile? Build for free at Resume-Now.com