Ahmed Sabry
Senior Operations Processor
Glendale,AZ
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Senior Operations Processor
Wells Fargo
Tempe
04.2023 - Current
- Utilize multiple online systems to monitor assigned Outsource vaults for reconciliation issues requiring resolution.
- Monitor and respond to variances involving the SafeVantage product through General Ledger and customer review.
- Coordinate information among various operational areas and customers.
- Research out of balance accounts to identify and resolve issues.
- Accurately post to the General Ledger.
- Investigate and resolve variances with inventory records.
- Perform data entry of customer orders into company database.
- Maintain positive working relationship with fellow staff and management.
- Identify root cause of accounting discrepancies and provide corrective actions.
Senior Fraud and Claims Operations Representative
Wells Fargo
Tempe
01.2022 - 11.2022
- Investigate suspicious online banking transactions for possible fraud.
- Review accounts for suspicious activities.
- Identify and secure compromised accounts.
- Supporting National Automated Clearing House Association (NACHA) rules for Automated Clearing House (ACH).
- Verify US accounts in Early Warning System (EWS).
- Create, note, verify, review cases in Customer Communications Management system (CCM).
- Review peer-to-peer transactions, create cases for suspicious or fraudulent activities for further investigation as necessary.
- Debit / Credit customers accounts for provisional or final credits issued while investigating possible fraudulent activities on the account.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Correctional Sergeant
Arizona Department of Corrections
Goodyear
08.2017 - 07.2021
- Ensure department policies and procedures are enforced.
- Schedule officers to ensure and maintain adequate staffing levels on all units.
- Conduct inspections and address any issues.
- Communicate with families and address any concerns they may have.
- Utilize critical thinking to resolve any issues that may occur.
- Maintain a line of communication with my chain of command.
- Maintain the budget for my assigned units.
- Maintain daily inventory tracking, and ensure any changes are updated on inventory records.
- Complete and submit all required reports in a timely fashion.
- Conduct continued training for officers to ensure a high level of competency.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Supervised and made cell assignments.
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
- Conduct security drills and address any issues.
- Communicated information regarding security, safety and operations through chain of command.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
- Assisted in training new correctional officers on proper security protocols and procedures.
Correctional Officer II
Arizona Department of Corrections
Goodyear
04.2010 - 07.2017
- Responsible for the safety, accountability and welfare for the Public, Staff and inmates.
- Supervise the Inmate population in housing units.
- Conduct Security checks inside and outside housing units, to ensure the safety of staff, inmates.
- Conduct regular and random counts, To ensure continued accountability of inmates.
- Preserve order and safety among the inmate population.
- Provide written and oral reports to my chain of command detailing the activities of the day.
- Train and mentor new officers on department policies and procedures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Transported inmates to court, doctor appointments and work sites.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Guarded facility entrances to screen visitors.
Supervisor
Valley View Casino
Valley Center
05.2009 - 04.2010
- Provide excellent customer service and handle guest disputes.
- Conduct daily briefings with cashiers, and mentor them.
- Solve problems that may accrue during the shift.
- Complete required paperwork and reports.
- Complied with company policies, objectives and communication goals.
- Identified needs of customers promptly and efficiently.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Coordinated employee schedules according to shift changes and availability.
Main Banker
Valley View Casino
Valley Center
10.2008 - 05.2009
- Process cashier's even-out exchanges paperwork.
- Verifying accuracy of cashiers balances as well as balance reports completed by cashiers.
- Keep an accurate record of all cash flow during the shift.
- Complete a master balance sheet of all financial transactions that accrued during the shift, and submit it to the auditing and accounting department after reviewing their accuracy, identifying and correcting any mistakes.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Kept teller window areas clean, organized, and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Cashier
Valley View Casino
Valley Center
11.2007 - 10.2008
- Cash checks and tickets.
- Keep track of all cash flow and transactions during the shift.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Complete even-out exchanges paperwork ensuring accurate balance.
- Greeted customers promptly and responded to questions.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted and balanced cashier drawers.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Issued receipts, refunds, credits or change due to customers.
Education
Certificate - Accounting Technology And Bookkeeping
04-2022
Certificate - Law Enforcement
05-2010
Some College (No Degree) - Accounting
03-2007
High School Diploma -
01-2001
Skills
- Security Operations
- Documentation and Reporting
- Operational Efficiency
- Customer service
- Supervisory skills
- Mentoring and training
- Scheduling
- Conflict resolution and problem solving
- Law Enforcement
- Criminal Investigations
- Document Review
- Strategy Development
- Proficient in Microsoft Office
- Inventory Management
- Cost-Reduction Strategies
- Workflow Optimization
- Cross-Functional Communication
- Records Management
- Customer Service
- Computer Proficiency
- Access systems and patrol
- Security team management
- Safety and security regulations
- Firearms training
- Staff Management
- Surveillance
- Dispatch
- Emergency Response
- Security personnel training
Accomplishments
- Supervisor of the quarter awards.
- Managed and completed the construction of a new housing facility on time, ensuring compliance with State laws and departmental policies.
- Developed and implemented new procedures and guidelines for a newly built unit.
- Lead a cross-functional team to ensure operational efficiency and improve safety.
Certification
- Staff training and development certified instructor by State of Arizona Department of Corrections.
- Firearms instructor by State of Arizona Department of Corrections.
Languages
Arabic
First Language
English
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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