Ahmed Sakran

• Consistently demonstrated reliability and punctuality during long and overnight shifts, maintaining 100 percent coverage of assigned posts and building client trust.

• Trained and onboarded new security personnel on site specific procedures, policies, and compliance requirements, ensuring consistent performance and adherence to established security standards.

• Utilized calm verbal communication, active listening, and situational awareness to de escalate conflicts involving tenants, visitors, or staff, resolving issues professionally while maintaining authority, safety, and a positive environment without the need for physical intervention.

• Actively monitored premises through regular patrols and real time surveillance using CCTV systems, access control software, and on site security tools to observe activity, identify potential threats or safety concerns, and take appropriate action in accordance with established procedures and client guidelines, contributing to an approximate 30 percent reduction in theft and trespassing incidents.

• Delivered consistent, high quality customer service to guests, tenants, and client representatives by responding to questions, providing assistance, and addressing concerns in a timely and respectful manner, while maintaining a professional security presence and representing the client and company with discretion, courtesy, and accountability.

• Stocked and organized the consumables section by efficiently replenishing shelves, rotating inventory, and maintaining proper product placement, resulting in approximately 98 percent shelf availability and a noticeable reduction in guest complaints related to out of stock items.

• Collaborated with team members during truck unloads and backroom operations to restock an average of 600 to 800 items per shift, consistently meeting or exceeding time goals and completing tasks ahead of schedule during peak retail hours.

• Provided attentive and friendly customer service by assisting guests with product questions, locating items, and resolving concerns in a timely manner, contributing to a positive and efficient shopping experience.

• Maintained a clean, safe, and well organized sales floor and backroom by following safety procedures, handling merchandise properly, and supporting store standards and loss prevention efforts.