Ahmed Salama
Summary
Accomplished healthcare professional with extensive experience across Al-Nahdi Medical Company, CVS Pharmacy, and HCA Healthcare Hospital demonstrating exceptional patient care coordination and HIPAA compliance. Proven track record in enhancing pharmacy efficiency and patient satisfaction through innovative workflow management and compassionate service. Skilled in clinical documentation and fostering team collaboration, significantly improving care delivery and operational outcomes.
Overview
19
19
years of professional experience
Work History
Medical Assistant
HCA Henrico Doctors Forest Hospital
05.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Pharmacy Technician Supervisor
HCA Healthcare Forest Hospital
03.2020 - 05.2021
- Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
- Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Coordinated with other healthcare professionals to optimize patient care plans, incorporating input from multiple disciplines for comprehensive treatment strategies.
Lead Certified Pharmacy Technician
CVS Pharmacy
08.2018 - 03.2020
- Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
- Enhanced customer experience with thorough medication counseling and personalized attention.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Pharmacy Technician
CVS Pharmacy
03.2016 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacist Supervisor
Al-Nahdi Medical Company
02.2014 - 12.2015
- Enhanced patient education initiatives by developing user-friendly materials on medication usage and potential side effects.
- Managed a team of pharmacists and technicians, fostering a collaborative work environment for increased productivity.
- Developed staff training programs to enhance team performance and ensure adherence to pharmaceutical best practices.
- Provided mentorship to junior pharmacists by sharing expert knowledge on disease state management, drug interactions, dosing adjustments, and proper medication administration.
- Implemented risk-management strategies within the pharmacy department to mitigate potential issues related to medication storage, handling, or dispensing.
- Oversaw the implementation of new pharmacy technology solutions, leading to improved efficiency in prescription processing and order fulfillment.
- Ensured accurate medication dispensing through rigorous quality control procedures, reducing errors and enhancing patient safety.
Pharmacist Store Manager
Al-Nahdi Medical Company
02.2011 - 02.2014
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Senior Pharmacist
Al-Nahdi Medical Company
11.2009 - 02.2011
- Developed efficient pharmacy workflows for faster prescription processing and improved customer satisfaction.
- Counseled patients on proper use of medication and potential drug interactions.
- Expanded specialty pharmacy services to support the unique needs of patients with complex medical conditions.
- Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes.
- Implemented medication therapy management services, identifying cost-saving opportunities for patients and improving adherence rates.
- Strengthened relationships with local healthcare providers through active engagement in community events and health fairs.
Community Pharmacist
Al-Sagaf Pharmacy
03.2007 - 06.2009
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
- Reduced medication errors through diligent prescription review and verification processes.
- Developed strong relationships with healthcare providers, resulting in improved patient care and communication.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
Community Pharmacist
Al Ezaby Pharmacy
09.2005 - 03.2007
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
- Participated in local health fairs to provide valuable information on various topics including medication safety and wellness strategies.
- Enhanced pharmacy workflow efficiency by implementing innovative inventory management techniques.
Education
Associate of Science - Business Administration And Management
J Sargeant Reynolds Community College
Richmond, VA12.2019
Bachelor of Science - Pharmaceutical Sciences
Al-Azhar University
Cairo, Egypt05.2005
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Reliable team player
- Medical Procedures
- Professionalism and Ethics
- Compassionate caregiver
- Patient Care Coordination
- Patient Flow Management
- Problem-solving abilities
- Conflict Resolution
- Customer Relationship Management (CRM)
- De-Escalation Techniques
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
HCA Henrico Doctors Forest Hospital
05.2021 - Current
Pharmacy Technician Supervisor
HCA Healthcare Forest Hospital
03.2020 - 05.2021
Lead Certified Pharmacy Technician
CVS Pharmacy
08.2018 - 03.2020
Pharmacy Technician
CVS Pharmacy
03.2016 - 08.2018
Pharmacist Supervisor
Al-Nahdi Medical Company
02.2014 - 12.2015
Pharmacist Store Manager
Al-Nahdi Medical Company
02.2011 - 02.2014
Senior Pharmacist
Al-Nahdi Medical Company
11.2009 - 02.2011
Community Pharmacist
Al-Sagaf Pharmacy
03.2007 - 06.2009
Community Pharmacist
Al Ezaby Pharmacy
09.2005 - 03.2007
Associate of Science - Business Administration And Management
J Sargeant Reynolds Community College
Bachelor of Science - Pharmaceutical Sciences
Al-Azhar University
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