Ahmed Shahin

• In my role as an OS, my main responsibility is to motivate and guide a team of 100+ associates in achieving hourly superior quality and productivity goals at all times.
• Being customer obsessed is a high value of mine and within my own department we push over 200,000+ customer shipments on a daily basis, or 1,000,000+ per week with the highest level of safety environment
• Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
• Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
• Executed and optimized operational responsibilities to promote seamless delivery of services.
• Built and developed employee talent to drive engagement, resulting in advancement within company.
• Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
• Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
• Developed strong relationships with customers through excellent customer service practices.
• Trained, mentored and motivated employees to maximize team productivity.
• Analyzed data related to production, distribution, quality control, inventory levels.
• Led Singles department during Prime Week 2018, achieving number one in the network for quality and productivity with outbound planes reaching 102% achievement during Amazon Peak 2018.
• Led training program for LGA9 AMs over a ten-week period in 2018
• Spearheaded the development and training of ACY1 AMs fulfillment center, specializing in pack singles department and streamlining outbound operations process path in 2018.
• Successfully achieved a record-breaking processing speed of 97TPH, contributing to outstanding daily wash report for outbound Ops-manager.
• Demonstrated exceptional performance, contributing to the highest productivity levels in the outbound division of North American Amazon Robotics fulfillment centers during peak 2018.
• Implemented training programs for the Vendors return department, resulting in improved flow across outbound 2019.
• Coordinated with vendors regarding product availability, pricing, delivery schedules.
• Trained new employees on proper job functions and company policies and procedures.
• Led a team of problem solvers in enhancing customer shipments by effectively managing the Outbound department.
• Implemented effective quality improvement process leading to 20% decrease in put-back effects.
• Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
• Built strong operational teams to meet process and production demands.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Effectively managed and coordinated activities with the Flow team, leveraging Amazon's shift control tools for seamless operations. Analytically communicated hourly goals to Site operation managers.
• Oversaw operations in the Singles Department as an Operation Supervisor, spearheading efforts to optimize both quality and productivity. Accomplished a 100% fulfillment rate for the outbound plan set for 2023.
• Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
• Developed action plans based on analysis findings and implemented solutions.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Delegated work to staff, setting priorities and goals.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Reviewed employees' work to check adherence to quality standards and proper procedures.
• In cooperation with the Safety Team, presented regular Safety Training Videos to a large audience of over 100 L1 associates on a daily basis at LGA9 FC 2023.
• Engaged employees to create safe, energetic work environment through feedback and recognition.
• Acquired comprehensive training on Safety for Compliance awareness programs including Confined Space training , Conveyors training , Electrical safety training , Hazardous Energy and Machine Safeguarding training , Hot Work training , Lifting Operations 2023.

EWR9 Amazon fulfillment center.

• Amazon's Transportation Operations supervisor worked on the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network 2023-2024
• Proficient in data analysis and process improvement, resulting in standardized processes and elimination of root cause for defects.
• Monitored staff performance and provided feedback for improvement.
• Ensured compliance with all safety regulations in the workplace.
• Prepared reports on operational performance metrics and presented them to management team.
• Provided support to other departments as needed to meet organizational goals.
• Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.

• Showroom manager and Sales Executive for both RadioShack retail and home appliances such as Dell, Lenovo, JBL, AKG, Harman Kardon, Hitachi, execute strategies which positively impact Guest's in-store experience that increases brand awareness for the assigned business area(s)
• Create a forecast view of financial status of all projects on a monthly, quarterly & yearly level for monthly forecast meetings and provide insights and recap key metrics to leaders
• The Owner behind promoting the store's target from 67% to 98%, shop your way account transactions from 79% to 86%, and our customer feedback from 80% to 95% by explaining standard work to my team of 8-10 salesman and cashiers, giving timely feedback, regular coaching, and training, set objectives, team building exercises and performance improvement conversations regularly
• Recognized as the Employee of the year scoring 10% more than other colleagues in all key metrics including securing the highest number of costumer engagement feedbacks for exceptional customer service
• Contributed 20% on average in-store sales by maintaining, cleaning, and organizing merchandise size of about 30000 items in warehouse distribution according to the standard planogram.