Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Shahzad

Houston

Summary

Dynamic professional with extensive experience in customer service and automotive detailing at DVL Valet Parking. Proven ability to enhance guest satisfaction through effective complaint resolution and relationship building. Skilled in car washing techniques and operational procedures, consistently improving service efficiency and ensuring high-quality results. Committed to delivering exceptional experiences.

Overview

8
8
years of professional experience

Work History

Car Detailer

Personal
01.2021 - Current
  • Performed thorough interior and exterior vehicle cleaning using industry-standard tools and techniques.
  • Executed paint correction and polishing to enhance vehicle aesthetics and protect surfaces.
  • Managed customer service interactions, addressing concerns and ensuring satisfaction with detailing services.
  • Oversaw inventory management for cleaning supplies, ensuring availability of essential materials for operations.
  • Developed streamlined processes that improved operational efficiency in vehicle preparation workflows.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Applied protective agents, including sealants, to protect surfaces.

Valet Manager

DVL Valet Parking
08.2018 - Current
  • Assisted in managing daily valet operations to ensure efficient vehicle retrieval and parking.
  • Learned safety protocols to maintain a secure environment for guests and vehicles.
  • Coordinated with front desk staff to streamline guest check-in and check-out processes.
  • Adapted quickly to changing schedules and high-pressure situations during peak hours.
  • Supported training initiatives for new team members on customer service standards and procedures.
  • Monitored parking area for compliance with regulations and safety standards.
  • Implemented feedback mechanisms to enhance guest satisfaction and address concerns promptly.
  • Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
  • Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
  • Developed strong relationships with clients by providing courteous and professional service at all times.
  • Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
  • Reduced wait times for customers by implementing efficient vehicle retrieval systems.
  • Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
  • Worked closely with hotel management to coordinate special events requiring additional valet support.
  • Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
  • Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
  • Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
  • Trained new team members in proper valet procedures, ensuring consistent high-quality service.
  • Trained service staff on latest policies and procedures.

Online Personal Shopper

Walmart
04.2020 - 10.2020
  • Developed personalized shopping experiences based on customer preferences and feedback.
  • Collaborated with vendors to source high-quality products aligned with client needs.
  • Streamlined order fulfillment processes to enhance customer satisfaction and efficiency.
  • Implemented inventory management strategies to minimize stock discrepancies.
  • Monitored performance metrics to identify areas for process improvement and enhanced service delivery.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided emotional support and companionship to clients.

Cashier

JCPenney
05.2019 - 08.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent monitoring and reconciliation.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new staff on cash handling procedures and customer interaction techniques.
  • Collaborated with team members to optimize checkout processes and reduce wait times.
  • Developed strategies for upselling products, enhancing overall sales performance during shifts.
  • Analyzed customer feedback to identify areas for service improvement, driving enhanced satisfaction levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Busser

Carrabba's Restaurant
01.2018 - 04.2019
  • Ensured cleanliness and organization of dining areas to enhance guest experience.
  • Assisted servers by promptly clearing tables and resetting for new guests.
  • Collaborated with kitchen staff to manage dishware and utensil inventory efficiently.
  • Monitored dining room flow to support timely service during peak hours.
  • Trained new bussers on best practices for cleanliness and teamwork.
  • Implemented systems for efficient table turnover, improving overall service speed.
  • Maintained compliance with health and safety standards in all cleaning tasks.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Education

Health & Medical Science - Biological Sciences

Houston Community College
Houston, TX
09-2026

Skills

  • Customer service
  • Car washing techniques
  • Automotive detailing
  • Interior and exterior cleaning
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Payment processing
  • Follow-up skills
  • Order processing
  • Basic maintenance
  • Incident reporting
  • Operational procedures
  • Customer engagement
  • Order accuracy
  • Complaint resolution
  • Flexible scheduling

Languages

Spanish
Professional Working
English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Car Detailer

Personal
01.2021 - Current

Online Personal Shopper

Walmart
04.2020 - 10.2020

Cashier

JCPenney
05.2019 - 08.2019

Valet Manager

DVL Valet Parking
08.2018 - Current

Busser

Carrabba's Restaurant
01.2018 - 04.2019

Health & Medical Science - Biological Sciences

Houston Community College

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