Ahmed Soltane
Assistant Restaurant Manager
Winnipeg
Summary
Ambitious Assistant Restaurant Manger with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu Engineering, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Acting Restaurant Manager
La Casa 28 MC
DOHA/QATAR, DA
01.2021 - 02.2024
- Handle customers’ complaints appropriately while ensuring continuous client satisfaction
- Manage all operations relating to restaurant's function such as participating in opening and closing procedure, checking maintenance, managing shifts and ensure that leave Roasters and attendance registers are up-to-date
- Liaising with purchasing department and ensure that all purchased Items (PR) have been delivered and stored
- Control and manage monthly inventory
- Managing tips Division
- Supervise food preparation and presentation process, ensuring high quality items and conformity with set standards and techniques, check quantity/quality of displayed items and take necessary actions upon needed
- Ensure that all communications between restaurant and kitchen run smoothly
- Conducting regular inspections of restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Ensure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Restaurant Supervisor
Eau De Rose Restaurant
08.2019 - 12.2020
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring restaurant’s cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain clean, safe working environment.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Resolving customer complaints in professional manner.
Restaurant Supervisor
Mondrian Hotel : Cut By Wolfgang Puck Restaurant
09.2017 - 08.2019
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring restaurant’s cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Checking in on dining customers to enquire about food quality and service
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Restaurant Supervisor
Jumeirah Messilah Beach Hotel: Pepper Steakhouse Restaurant
06.2016 - 07.2017
Headwaiter
Cruise ship : Mein Schiff
03.2014 - 04.2016
Headwaiter
Abu Sofien Hotel Tunisia
01.2011 - 01.2014
Education
German Teacher Education
ISLT
Tunisia 09.2004 - 07.2009
Skills
Menu development
Staff Management
Performance Improvement
Customer Engagement
Supervisory skills
Decision-Making
Teamwork and Collaboration
Problem-solving aptitude
Trainings Certificates
- Basic food Hygiene certificate
- Security Awareness certificate
- Train the trainer certificate
- Rockie coach certificate
- STCW Crowd management training certificate
- STCW Basic safety training
- HACCP Certificate
- Time management certificate
- POS
- Micros System
- Microsoft office system
- SAP
Personal Information
Nationality: Tunisia
marital status: Married
Timeline
Acting Restaurant Manager
La Casa 28 MC
01.2021 - 02.2024
Restaurant Supervisor
Eau De Rose Restaurant
08.2019 - 12.2020
Restaurant Supervisor
Mondrian Hotel : Cut By Wolfgang Puck Restaurant
09.2017 - 08.2019
Restaurant Supervisor
Jumeirah Messilah Beach Hotel: Pepper Steakhouse Restaurant
06.2016 - 07.2017
Headwaiter
Cruise ship : Mein Schiff
03.2014 - 04.2016
Headwaiter
Abu Sofien Hotel Tunisia
01.2011 - 01.2014
German Teacher Education
ISLT
09.2004 - 07.2009