Ahmed Usmaan

• Provided compassionate care and support to individuals with disabilities.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Assisted disabled clients to support independence and well-being.
• Collaborated with healthcare professionals and family members to develop and implement care plans.

• Supported underprivileged families and individuals with the distribution of essential supplies, improving their living conditions.
• Collaborated with local organizations to provide food baskets to families in need.
• Assisted refugees and immigrants by providing them with essential needs.
• Took clients shopping and accompanied them to appointments.
• Provided rides and scheduled appointments for clients to ensure they received necessary services and support.

• Interpreted communications effectively in Arabic, English, and Somali to facilitate understanding and collaboration.
• Maintained current knowledge of industry developments by attending workshops, conferences, and continuing education courses in interpretation techniques.
• Safeguarded sensitive information through strict adherence to confidentiality agreements when handling classified documents or private conversations.
• Gained proficiency in multiple languages to better cater to diverse clientele needs in varying sectors.
• Assisted non-native speakers in navigating complex documentation by offering expert translation services tailored to their needs.
• Provided interpreting services for UCAP, CareerForce, Avera Marshall, and The Lyon County government center.

• Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
• Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.
• Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
• Helped customers locate products and checked store system for merchandise at other sites.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
• Contributed to a positive work environment through effective communication and teamwork among fellow associates.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
• Enhanced the online shopping experience for customers with timely order processing and communication.
• Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.
• Reviews orders prior to pick up for accuracy and purchase-by dates.

• Represented Southwest Minnesota State University and the Muslim Student Association at the MAS-ICNA Convention.

• Engaged with attendees to promote the university and MSA activities.

• Strengthened connections between the university and the broader Muslim community.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Consistently lifted materials weighing as much as 40 pounds.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

• Helped patients effectively manage routine.
• Improved patient satisfaction by providing compassionate assistance with daily activities.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Documented care actions by completing records and logs in medical software system.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

• Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Answered telephone and email inquiries from potential customers.
• Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
• Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
• Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
• Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
• Offered comprehensive knowledge of vehicle operations and brand features.

• Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
• Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
• Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
• Encouraged participation in camp activities and guided troop members in safe adventures.
• Kept assigned troop volunteers abreast of pertinent information to keep leadership members up-to-date on emerging issues and developing practices.
• Secured parent participation in troop leadership roles by delivering new leader orientation and training in line with expectations of council's volunteer experience and policies.
• Administered basic first aid and medications per organizational guidelines, documenting incidents and communicating details to camp director.
• Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
• Supervised troop volunteers and counselors in execution of unit needs to contribute to safety and healthy experience.
• Delivered programming in line with organizational policy to members of newly-established troop until well-established and ready for independent operation.