Ahmed Yahia
Lackawanna
Summary
I'm a dedicated professional with hands‑on experience at JCPenney, where I built strong customer service and communication skills. I'm great at understanding what clients need and finding solutions that fit. I manage my time well and communicate confidently in both English and Arabic, which helps me connect with a wide range of customers. I'm committed to creating positive experiences and building long‑term customer loyalty through thoughtful support and guidance.
Overview
4
4
years of professional experience
Work History
Volunteer
IRS VITA Program
02.2026 - Current
- Used strong interpersonal communication skills to convey information to others.
- Assessed financial records to confirm precision of tax returns.
- Assessed client tax situations to determine best filing options.
- Consulted with clients about tax matters, delivering strategic guidance on financial choices.
Retail Sales Associate
JCPenny
11.2021 - Current
- Clarified store policies through effective communication and managed customer issues.
- Interacted with customers and guided through product questions, selections, and purchases.
- Assisted customers in completing purchases and locating items efficiently. Facilitated customer enrollment in reward programs to enhance loyalty. Guided customers through purchasing processes to ensure satisfaction. Supported customers in finding products to meet their needs.
- Assisted customers and ensured superior customer service.
Education
Master of Science - Accounting
SUNY At Buffalo
Buffalo, NY05-2028
Master of Science - Accounting
SUNY At Buffalo
Buffalo, NY05-2029
Skills
- Computer skills
- Time management
- Organized and efficient
- Adaptability and dependability
- Customer service
- Customer engagement
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Volunteer
IRS VITA Program
02.2026 - Current
Retail Sales Associate
JCPenny
11.2021 - Current
Master of Science - Accounting
SUNY At Buffalo
Master of Science - Accounting
SUNY At Buffalo