AHMED YAKOUT
Reston
Summary
Director of front office with more than 20 years experience in hospitality and over 15 years in hospitality management in Egypt, Dubai, UAE and USA, working with worldwide hotels brands 5 stars and Luxury brands, very exited to explore a great opportunity and great role and being part of successful team.
Overview
19
19
years of professional experience
Work History
Executive Assistant to the CEO
Eni
03.2024 - Current
- Managing the CEO calendar and meeting Ensuring the CEO's calendar is set up for success by scheduling meetings and tasks.
- Acting as a gatekeeper for the CEO's communications, such as answering phone calls and taking messages.
- Keeping up with paperwork, such as compiling receipts, recording travel expenses, and maintaining a timecard.
- Making travel arrangements for the CEO, booking flights and hotels and ensuring that the CEO is having smooth travel.
- Welcoming visitors to the office and preparing the meeting rooms.
- Taking care of the office setup and ensuring that the needed equipment and stationery are available.
- Preparing for the weekly team meeting and ensuring that all the team are up to date.
Director of Front office
Conrad Hotel
07.2021 - 03.2024
- Preparing the daily operation and ensuring that the team are up to date.
- Communicating to all the front office departments sharing the daily business and the expected arrivals, departures and VIPs.
- Sharing the guest's feedback and ensuring that the team are aware about the targets.
- Ensuring that all the pre arrivals email are sent to the guests and all the special requests are taking care of.
- Preparing the weekly schedule and planning the weekly manning.
- Preparing the check lists and ensuring that the team are following the assigned tasks.
- Maintaining working relationships and communicates with all departments.
- Supervising workload during shifts.
- Working within the allocated budget for the front office.
- Increasing the hotel ranking among the company sister hotels and the comp set as well.
- Ensuring that the front office team given personalized service to every in-house guest.
- Communicating with the other departments such as HK, ENG and F&B to ensure that we are set for success for the daily operation.
- Reporting to the hotel GM and the hotel director of rooms.
- Washington DC, USA
Front Office Manager
Steigenberger Hotel Business Bay
04.2018 - 01.2021
- Improving the quality of hotel operation and reporting direct to the general manager.
- Collecting the guests daily feedbacks and sharing the comments with other departments.
- Checking all the online comments (TripAdvisor, booking.com and other online channels).
- Preparing the monthly quality meeting sharing all the review with the HODS and reviewing the action plans to ensure that the hotel Ranking is improving every month.
- Ensuring that the front office team given personalized service to very in-house guest.
- Pushing the monthly upselling and ensuring the achievement of the monthly target.
- Increasing the hotel ranking among the company sister hotels and the comp set as well.
- Maintaining the LQA and achieving 95%.
- Setting up the yearly target and working in achieving it.
- Ensuring that the operation is smooth and as per the company standard.
- Ensuring that all the DTCM requirement are implemented.
- Ensuring that the FO team reach and exceeds the upselling target.
- Dubai
Acting Front office Manager
Dusit D2
04.2016 - 04.2018
- Planning the manning & recruiting the front office team.
- Preparing the CAPEX and OS&E list and ensuring that the required items had been ordered.
- Preparing the service contracts and ensuring that all the expected services agreements had been signed.
- Preparing the SOPs and the check lists to ensure that all the team are following the company standard.
- Snagging the rooms and the outlets and ensuring that its well prepared.
- Training the team and configuring the system.
- Ensuring that all the DTCM requirement are implemented.
- Scheduling the front office staff and preparing the vacation plan.
- Supervising workload during shifts.
- Evaluating the job performance if each front office employee.
- Maintaining working relationships and communicates with all departments.
- Verifying that accurate room status information is maintained and properly communicated.
- Resolving guest problems quickly, efficiently, and courteously.
- Preparing the credit policies with the finance department.
- Working within the allocated budget for the front office.
- Receiving information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Enforcing all cash-handling, check-cashing, and credit policies.
- Conducting regularly scheduled meetings of front office personnel.
- Preparing performance reports related to front office.
- Maximizing room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. flash report, allowance etc.
- Monitoring the trip advisor and all the online channels and increasing the hotel ranking.
- Ensuring implementation of all hotel policies and house rules.
- Operating all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Ensuring that the front office department performance is up to the company standard.
- Preparing the department target and preparing the action plan to reach the target.
- Attending the progress meeting and ensure all the front office requirement has been achieved.
- Dubai (pre opening team)
Assistant Front Office Manager & Quality Manager in Charge
Novotel Deira City Centre Hotel
01.2014 - 04.2016
- Recruiting and Trains, cross - trains, and retrains all front office personnel.
- Scheduling the front office staff and preparing the vacation plan.
- Supervising workload during shifts.
- Evaluating the job performance if each front office employee.
- Maintaining working relationships and communicates with all departments.
- Verifying that accurate room status information is maintained and properly communicated.
- Resolving guest problems quickly, efficiently, and courteously.
- Reviewing and completes credit limit report.
- Working within the allocated budget for the front office.
- Receiving information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Enforcing all cash-handling, check-cashing, and credit policies.
- Conducting regularly scheduled meetings of front office personnel.
- Preparing performance reports related to front office.
- Maximizing room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. flash report, allowance etc.
- Monitoring high balance guest and take appropriate action.
- Ensuring implementation of all hotel policies and house rules.
- Operating all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Preparing revenue and occupancy forecasting.
- Ensuring that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
- Monitoring all V.I.P's special guests and requests.
- Reviewing daily front office work and activity reports generated by Night Audit.
- Reviewing Front office log book and Guest feedback forms on a daily basis.
- Preparing the monthly communication meetings.
- Preparing the monthly quality meetings and the action plan with other departments.
- Monitoring the quality of services and sharing with other departments the required score for the GSS.
- Dubai, UAE
Night manager
Novotel Deira City Centre Hotel
09.2012 - 01.2014
- Managing the night operation for the hotel and ensuring that all the departments are running up to the company standard.
- Checking all the hotel outlets and ensuring that everything is in the right condition.
- Preparing the daily reports and sending it to the concerned department.
- Checking the TD reports and the CID& DTCM.
- Preparing the no show report.
- Checking all the LPOs and RCs and ensuring that the right LPOs and rates are updated.
- Running the night after checking all the transactions and ensuring that all financial transactions are right.
- Dubai, UAE
Duty Manager
Dusit Thani Hotel
01.2012 - 09.2012
- Dubai, UAE
Front Office Supervisor - Acting Duty Manager
Dusit Thani Hotel
10.2010 - 01.2012
- Dubai, UAE
Front Office Supervisor
Louis Tiran Sharm Hotel
08.2009 - 09.2010
- Sharm El Sheikh, Egypt
Front Office Team Leader
Movenpick Jolie Ville Golf & Resort
07.2008 - 08.2009
- Sharm El Sheikh, Egypt
Guest Service Agent
Movenpick Jolie Ville Golf & Resort
07.2007 - 07.2008
- Sharm El Sheikh, Egypt
Telephone Operator
Hilton Taba
09.2006 - 07.2007
- Egypt
Education
Faculty of Arts -
French department
Cairo, Egypt01.2006
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Customer Service-oriented
- Information confidentiality
- Customer service
- Scheduling
- Calendar management
- Staff management
Languages
Arabic
English
Timeline
Executive Assistant to the CEO
Eni
03.2024 - Current
Director of Front office
Conrad Hotel
07.2021 - 03.2024
Front Office Manager
Steigenberger Hotel Business Bay
04.2018 - 01.2021
Acting Front office Manager
Dusit D2
04.2016 - 04.2018
Assistant Front Office Manager & Quality Manager in Charge
Novotel Deira City Centre Hotel
01.2014 - 04.2016
Night manager
Novotel Deira City Centre Hotel
09.2012 - 01.2014
Duty Manager
Dusit Thani Hotel
01.2012 - 09.2012
Front Office Supervisor - Acting Duty Manager
Dusit Thani Hotel
10.2010 - 01.2012
Front Office Supervisor
Louis Tiran Sharm Hotel
08.2009 - 09.2010
Front Office Team Leader
Movenpick Jolie Ville Golf & Resort
07.2008 - 08.2009
Guest Service Agent
Movenpick Jolie Ville Golf & Resort
07.2007 - 07.2008
Telephone Operator
Hilton Taba
09.2006 - 07.2007
Faculty of Arts -
French department
Personal Information
- Date of Birth: 15/02/1984
- Nationality: American