Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AHMED YASEEN

Columbus

Summary

Strategic and solution-focused IT Analyst with over seven years of proven experience in the financial, healthcare, and logistics sectors. Certified in CompTIA A+, Network+, and Security+, offering deep expertise in end-user support, infrastructure optimization, and enterprise system security. Proficient in managing MDM platforms, robotics, conveyor automation, databases, and access control systems. Recognized for driving operational efficiency, minimizing downtime, and delivering secure, scalable IT solutions that align seamlessly with organizational objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead I.T Specialist

Walgreens Fulfillment Center
07.2023 - Current
  • Lead deployment, upgrade, and repair efforts for desktops, printers, RF devices, network infrastructure, and automated conveyor systems.
  • Enforce IT security policies, managing access control and system permissions in line with corporate compliance standards.
  • Administer user lifecycle management including provisioning, deprovisioning, and periodic access reviews.
  • Maintain and troubleshoot robotics used in warehouse operations, ensuring minimal service disruptions.
  • Support performance tracking by managing system logs and device metrics within internal databases.
  • Utilize tracking software to monitor and resolve IT tickets, analyze fault patterns, and implement permanent fixes in collaboration with engineering teams.
  • Oversee workload distribution within the team, handling escalations and supporting managerial tasks as needed.
  • Collaborate with cross-functional teams to integrate IT solutions with operational logistics, enhancing productivity and workflow automation.
  • Consult with internal teams on automation of security processes and continuous improvement initiatives.

Infrastructure Support Engineer (Self Employed)

Field Nations
03.2022 - 10.2023
  • Installed, configured, tested, and maintained end-user hardware, networked devices, and cabling.
  • Collaborated with the Service Desk to develop and manage store system support processes.
  • Provided Tier 1-3 hardware break-fix support for various IT environments.
  • Installed and serviced cabling infrastructure for Data, Audio Visual, and CCTV per specifications.
  • Participated in IT projects supporting infrastructure improvements or new product launches.
  • Delivered training sessions to team members on various aspects of infrastructure support, enhancing their skills and expertise.
  • Supported smooth office relocation projects by efficiently transferring crucial IT infrastructure components without disruption to productivity levels.

IT Analyst

Morgan Stanley
07.2020 - 03.2022
  • Diagnosed, troubleshooted, and resolved a wide range of software, hardware, and connectivity issues by employing probing questions and comprehensive research.
  • Managed office network, including patching and wireless access points.
  • Analyzed system performance and identified areas for improvement to enhance operational efficiency.
  • Collaborated with cross-functional teams to implement IT solutions aligned with business objectives.
  • Configured and troubleshooted corporate applications (SAP, Microsoft Dynamics AX, 3D, Thomson One, MS 365).
  • Created knowledge base articles, improving self-service and team efficiency.
  • Supported mobile device usage with internal applications.
  • Assisted with remote computing and VPN setup for end users.

IT Support II

Wendy’s Corporation
01.2019 - 03.2020
  • Managed technical support for Wendy’s restaurants' NCR Aloha POS system.
  • Ensured Wendy’s branches received efficient and effective technical support.
  • Assisted in the rollout of updates and patches for the POS system.
  • Troubleshot NCR Aloha POS issues, optimizing system performance.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

IT Support Specialist

Honda Auto Development Center
02.2020 - 07.2020
  • Diagnosed, troubleshot, and resolved software, hardware, and network connectivity issues.
  • Configured and supported corporate applications (SAP, Microsoft Dynamics AX, MS 365, Thomson One).
  • Managed office network infrastructure, including wireless access points and VPN configurations.
  • Created knowledge base articles, improving self-service and team efficiency.
  • Supported mobile device usage with internal applications.
  • Provided technical support for hardware and software issues, ensuring minimal downtime for users.

Education

Associate of Science - Information Technology

Columbus State Community College
01.2021

Skills

  • Information Security & Access Control: IAM, Security Policies, Audit & Compliance, Active Directory, Incident Response
  • Systems & Hardware: Desktop Support, ServiceNow, Windows, macOS, Linux/Unix, IT Asset Management
  • Networking & Security: Network Infrastructure, VPN Support, DHCP/IP Configuration
  • Automation & MDM: Microsoft Intune, JAMF Pro, Robotics & Conveyor System Maintenance
  • Database Management: SQL, IT Asset Databases, System Performance Tracking
  • Enterprise Applications: Microsoft 365, SAP, Microsoft Dynamics AX

Certification

  • Per Scholas – CompTIA A+ Certification, 2019
  • Per Scholas – CompTIA Network+ Certification, 2020
  • Per Scholas – CompTIA Security+ Certification, 2020

Timeline

Lead I.T Specialist

Walgreens Fulfillment Center
07.2023 - Current

Infrastructure Support Engineer (Self Employed)

Field Nations
03.2022 - 10.2023

IT Analyst

Morgan Stanley
07.2020 - 03.2022

IT Support Specialist

Honda Auto Development Center
02.2020 - 07.2020

IT Support II

Wendy’s Corporation
01.2019 - 03.2020

Associate of Science - Information Technology

Columbus State Community College

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