Muhubo Yusuf
Renton,WA
Summary
Detail-oriented and customer-focused Patient Care Coordinator with extensive experience in front office management, insurance verification, and providing compassionate care. Adept at maintaining patient confidentiality and ensuring efficient communication between healthcare providers and patients. Proven skills in scheduling, payment collections, and delivering exceptional service in a healthcare setting.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Fred Hutchinson Cancer Research Center, Fhcrc
08.2018 - Current
- Ensured confidentiality of patient data and medical information.
- Coordinated with insurance companies for coverage verification and treatment authorizations.
- Acted as the primary point of contact for patients, doctors, and hospital staff.
- Delivered individualized patient care, working closely with patients to address their needs.
- Coordinated transportation for patients attending medical appointments.
Front Desk Receptionist
Psychiatry Northwest
07.2015 - 08.2018
- Greeted guests and managed check-in process with engaging conversations.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Quickly resolved customer issues and escalated problems to the supervisor when necessary.
- Operated a multi-line phone system, transferring calls to appropriate departments.
- Collected deposits, fees, and payments, ensuring accurate financial transactions.
- Maintained a clean and organized front office area to create a professional environment.
Caregiver
Oswego Springs Senior Living
09.2011 - 06.2015
- Assisted clients with daily living needs, including dressing guidance, grooming, and meal preparation.
- Provided medication reminders and engaged clients in meaningful activities.
- Built strong relationships with clients, offering emotional support and companionship.
Education
Renton Technical College
Skills
- Front Office Management
- Customer Service
- Scheduling
- Time Management
- Problem-Solving Skills
- Insurance Verification
- Payment Collections
- EPIC
- Microsoft Office
Timeline
Patient Care Coordinator
Fred Hutchinson Cancer Research Center, Fhcrc
08.2018 - Current
Front Desk Receptionist
Psychiatry Northwest
07.2015 - 08.2018
Caregiver
Oswego Springs Senior Living
09.2011 - 06.2015
Renton Technical College
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