Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Ahmed Zaman

Potomac,MD

Summary

Dynamic Sr. Director with extensive experience at Salesforce, specializing in AI solution development and generative AI. Proven track record in leading high-performing teams and managing substantial budgets. Adept at strategic planning and collaboration, driving innovative financial services solutions that enhance client engagement and market presence. Salesforce AI Certified and skilled in agile methodologies.

Overview

9
9
years of professional experience

Work History

Sr. Director - AI Solution Engineering

Salesforce
Washington, DC
01.2025 - Current
  • Oversee North America AI Financial Services Solution Engineers, managing 10 direct reports and broader teams underneath directs.
  • Developed go-to-market AI industry solutions demonstrations across full Salesforce 360 suite.
  • Manage research & development for future generative AI features on platform (model development, LLM builds)
  • Collaborated with executive leadership on strategic AI roadmap for client engagement.
  • Spearheaded external marketing initiatives for financial services AI demonstrations.

Director - Solution Engineering

Salesforce
Los Angeles, CA
01.2023 - 12.2024
  • Directed Salesforce North America's Industry Solutions for Financial Services and Generative AI.
  • Collaborated with product and industry leaders to identify digital transformation trends across Financial Services.
  • Managed a budget of $75 million for strategic initiatives.
  • Developed AI prototypes showcasing innovative capabilities across Salesforce cloud suite.
  • Partnered with Salesforce Product team to outline AI roadmap and go-to-market strategy.

Sr. Manager - Commercial & Investment Banking

Salesforce
Los Angeles, CA
04.2022 - 01.2023
  • Drove strategic prototypes across Commercial and Investment Banking for Salesforce product roadmaps through cross-functional leadership.
  • Analyzed market trends to pinpoint growth opportunities, emphasizing generative AI features.
  • Guided business unit heads on resource allocation for AI research in Financial Services.
  • Cultivated long-term relationships with external vendors, including customers and regulatory bodies.

Senior Engagement Manager - Delivery

Salesforce
Los Angeles, CA
11.2021 - 04.2022
  • Manage multiple Salesforce implementations across clients' design, delivery, deployment, and change management.
  • Manage teams across North America and Europe, across functional and technical implementation.
  • Manage budgets of $25 million.
  • Work with Salesforce and customer leadership on identifying new opportunities and challenges for the future roadmap.
  • Expertise in system integration and platform design.

Senior Consultant

Deloitte
Los Angeles, CA
11.2019 - 06.2021
  • Help lead the procurement cycle RFP through CRM (Salesforce) implementation.
  • Manage teams across the CRM development lifecycle, change management, and training.
  • Managed teams of 25+ across multiple countries
  • Work directly with clients on organizational strategy and implementation of CRM (USA, Europe, India, US, NL, Australia, KSA).
  • Worked as a Scrum Master for an agile delivery model (sprint planning, sprint sizing, sprint ceremonies, etc.).

Consultant

Deloitte
Washington D.C.
06.2018 - 11.2019
  • Managed a team in the U.S., India, and Europe on go-to-market strategy and implementation.
  • Work with Fortune 500 technology firms on operating strategy and restructuring of CRM and ERP.
  • Critically evaluate the organizational business model by hosting workshops and interviews across business units, and reconcile inconsistencies and areas of improvement for the next steps.

Sr. Business Analyst

Accenture Federal Services
Washington D.C.
10.2017 - 06.2018
  • Functional/configuration experience in the Salesforce domain (Sales Cloud, Financial Services Cloud, Service Cloud).
  • Worked with the Delivery Lead and project leadership to coordinate communication with the client throughout the project lifecycle.
  • Experience in U.S. government technology implementations.

Business Analyst - Industry Solutions

Bluewolf IBM
Washington D.C.
08.2016 - 10.2017
  • Managed Go-to-Market strategy and industry solutions for the Salesforce hub.
  • Published multiple Full Force solutions to the Salesforce AppExchange.
  • Hands-on experience in Salesforce.com CRM, Force.com Platform and 2+ years of Business Analysis on Salesforce

Education

Bachelor of Arts - Political Science

DePaul University
Chicago, Illinois
03.2016

Skills

  • Salesforce AI Certification
  • Salesforce Admin Certification
  • Salesforce Service Certification
  • Salesforce Sales Certification
  • Salesforce Marketing Cloud Certification
  • Application Developer II
  • Scrum Master
  • AI solution development
  • Generative AI

Languages

  • Fluent in English
  • Bengali
  • French
  • Urdu
  • Spanish
  • Hindi
  • German

Timeline

Sr. Director - AI Solution Engineering

Salesforce
01.2025 - Current

Director - Solution Engineering

Salesforce
01.2023 - 12.2024

Sr. Manager - Commercial & Investment Banking

Salesforce
04.2022 - 01.2023

Senior Engagement Manager - Delivery

Salesforce
11.2021 - 04.2022

Senior Consultant

Deloitte
11.2019 - 06.2021

Consultant

Deloitte
06.2018 - 11.2019

Sr. Business Analyst

Accenture Federal Services
10.2017 - 06.2018

Business Analyst - Industry Solutions

Bluewolf IBM
08.2016 - 10.2017

Bachelor of Arts - Political Science

DePaul University

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