Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ahmed Ali Mohammed

After Sale Service
Doha,DA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Competitive investment banking professional offering strengths in pursuing business opportunities and making successful deals.

Overview

1
1
Language
3
3
years of post-secondary education
13
13
years of professional experience

Work History

Customer Service Representative

Al mana interior
Doha, Qatar
06.2015 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Teacher

Ministry Of Eductaion
Assab, Eritrea
10.2011 - 09.2014
  • Planned and implemented integrated lessons to meet national standards.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Graded and evaluated student assignments, papers and course work.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Completed daily reports, meal count sheets and attendance logs.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Fostered team collaboration between students through group projects.
  • Incorporated multiple types of teaching strategies into classroom.

Bank Officer

Eritrean comercial banking
Assab, Eritrea
01.2008 - 09.2011
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Prepared employee documentation, routine evaluation measures and recommendations.
  • Contacted potential clients to pursue sales and gather funds.
  • Represented bank at community events to establish strong ties and promote business.
  • Met with clients to generate new business and negotiate contracts.

Education

GED -

Mainefhi College
Diploma In General Education
01.2009 - 12.2010

Diploma - Banking Customer Service

Adi Halo Institute
Eritrea Asmara
01.2007 - 12.2007

Skills

    Complaint resolution

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Software

Analytics Social media Graphic design Microsoft Office Spreadsheets Email communication, Data visualization

Timeline

Customer Service Representative

Al mana interior
06.2015 - Current

Teacher

Ministry Of Eductaion
10.2011 - 09.2014

GED -

Mainefhi College
01.2009 - 12.2010

Bank Officer

Eritrean comercial banking
01.2008 - 09.2011

Diploma - Banking Customer Service

Adi Halo Institute
01.2007 - 12.2007

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Ahmed Ali MohammedAfter Sale Service