AHMED AMINE LACHKAR
BRAND MANAGER
Doha
Summary
Dedicated and results-driven Restaurant Manager and Brand Manager with 13 years of experience in the hospitality industry. Proven track record of delivering outstanding customer service, optimizing operational efficiency, and driving profitability. Adept at leading and motivating diverse teams to exceed performance expectations. Skilled in menu development, cost control, and staff training. Exceptional communicator and problem solver with a commitment to maintaining the highest standards of food and beverage quality and safety. Seeking to leverage my expertise to elevate the dining experience and contribute to the success of the restaurant.
Successful with proven accomplishments Brand Manager in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Brand Manager
Shirvan Metisse
1 2024 - Current
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Managing advertising budgets and optimizing spending to maximize ROI.
- Overseeing the creation of marketing materials, including menus, signage, and promotional collateral.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
- Increased revenue by identifying areas for growth, developing promotional strategies, and cultivating relationships with key business partners.
Restaurants Manager Lobby Lounge & In Room Dining
Sheraton Grand Doha And Convention Center
01.2020 - 06.2023
- Oversaw daily restaurant operations, including staff scheduling, inventory management, and quality control, resulting in consistent 5-star customer reviews
- Implemented cost-effective strategies that increased profit margins by 15% within the year
- Conducted regular staff training sessions to enhance service quality and uphold brand standards
- Collaborated with the head chef to update the menu, resulting in 20% increase in customer satisfaction
- Managed a team of 30 staff members, fostering a positive work environment and reducing turnover by 25%
- Handling customer concerns and complaints with professionalism, leading to a 20% improvement in customer retention.
Assistant Restaurant Manager Persian Fine Dining
Sharq Village & Spa By Ritz-Carlton Hotel
09.2018 - 12.2019
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Managed team of up to 14 restaurant staff, maintaining exceptional customer service and quality standards
All Day Dining Restaurant Assistant Manager
Sharq Village & Spa Operated by Ritz-Carlton
09.2017 - 09.2018
- Assisted in daily operations, including staff supervision, inventory management, and guest relations
- Led a team of 12 employees, providing training and support to improve performance
- Implemented cost-saving measures, reducing overhead expenses by 10%
- Played a key role in achieving a health department rating of 98% through rigorous cleanliness and food safety standards.
- Trained new employees on restaurant policies, procedures, and customer service expectations for a seamless transition into the team
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits
- Collaborated with kitchen staff to expedite orders accurately and efficiently during peak hours
Iranian Restaurant Supervisor - Head of Department
Sharq Village & Spa Operated by Ritz-Carlton
02.2017 - 09.2017
- Purchasing, inventory management, cost control, safety management, team building, staff training, customer service, and guest relations
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
In Room Dining Captain
Sharq Village & Spa Operated by Ritz-Carlton
03.2016 - 03.2017
- Trained staff for correct facility procedures, safety codes, and proper recipe and plating techniques
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Supervised and coordinated activities of servers and chefs engaged in food preparation
- Communicated with customers regarding orders, comments, and complaints.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
Restaurant Server - Fine Dining
Sharq Village & Spa Operated by Ritz-Carlton
10.2013 - 09.2015
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Server - All Day Dining Restaurant
Sharq Village & Spa Operated by Ritz-Carlton
01.2011 - 10.2012
Education
BACHELOR DEGREE -
MOULAY SLIMANE-FEZ
04.2001 - 04.2008
HIGH SCHOOL DIPLOMA - undefined
PHIDI-HOSPITALITY MANAGEMENT
FIRE WARDEN -
INSPIRE
Doha, Qatar 12.2021 - 05.2021
FOOD SAFETY LEVEL 4 - undefined
SGS ACADEMY
08.2021 - 05.2021
TRAIN THE TRAINER - undefined
MARRIOTT
07.2021 - 05.2021
ON-SITE LEADERSHIP - undefined
RITZ-CARLTON
09.2018 - 05.2018
FOOD SAFETY MANAGEMENT SYSTEM ISO 22000:2005 - undefined
TUV NORD
03.2018 - 05.2018
REDEFINING EXCELLENCE - undefined
RITZ-CARLTON
12.2018 - 05.2018
TAP SERIES, FOOD SAFETY MANAGEMENT CERTIFICATE - undefined
AMERICAN CULINARY FEDERATION SINCE 1929
06.2019 - 05.2019
Skills
Personal Information
- Date of Birth: 01/21/1988
- Nationality: Moroccan
- Marital Status: Married
Timeline
FIRE WARDEN -
INSPIRE
12.2021 - 05.2021
FOOD SAFETY LEVEL 4 - undefined
SGS ACADEMY
08.2021 - 05.2021
TRAIN THE TRAINER - undefined
MARRIOTT
07.2021 - 05.2021
Restaurants Manager Lobby Lounge & In Room Dining
Sheraton Grand Doha And Convention Center
01.2020 - 06.2023
TAP SERIES, FOOD SAFETY MANAGEMENT CERTIFICATE - undefined
AMERICAN CULINARY FEDERATION SINCE 1929
06.2019 - 05.2019
REDEFINING EXCELLENCE - undefined
RITZ-CARLTON
12.2018 - 05.2018
Assistant Restaurant Manager Persian Fine Dining
Sharq Village & Spa By Ritz-Carlton Hotel
09.2018 - 12.2019
ON-SITE LEADERSHIP - undefined
RITZ-CARLTON
09.2018 - 05.2018
FOOD SAFETY MANAGEMENT SYSTEM ISO 22000:2005 - undefined
TUV NORD
03.2018 - 05.2018
All Day Dining Restaurant Assistant Manager
Sharq Village & Spa Operated by Ritz-Carlton
09.2017 - 09.2018
Iranian Restaurant Supervisor - Head of Department
Sharq Village & Spa Operated by Ritz-Carlton
02.2017 - 09.2017
In Room Dining Captain
Sharq Village & Spa Operated by Ritz-Carlton
03.2016 - 03.2017
Restaurant Server - Fine Dining
Sharq Village & Spa Operated by Ritz-Carlton
10.2013 - 09.2015
Server - All Day Dining Restaurant
Sharq Village & Spa Operated by Ritz-Carlton
01.2011 - 10.2012
BACHELOR DEGREE -
MOULAY SLIMANE-FEZ
04.2001 - 04.2008
Brand Manager
Shirvan Metisse
1 2024 - Current
HIGH SCHOOL DIPLOMA - undefined
PHIDI-HOSPITALITY MANAGEMENT
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