Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic
AHMED AMINE MOHAMED IBRAHIM AHMED

AHMED AMINE MOHAMED IBRAHIM AHMED

Abu Dhabi,Khalifa City A

Summary

Dedicated to continuous skill development and professional growth with confidence in abilities and skills. Seasoned aviation leader prioritizing team collaboration and achieving results. Proficient in crew management, safety protocols, and delivering exceptional passenger service. Recognized for reliability, adaptability, and adeptness in handling evolving needs and challenging situations. Excel in communication, leadership, and problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cabin Supervisor

Air Arabia
11.2023 - Current
  • Implemented successful emergency procedures during unexpected situations, ensuring the safety of passengers and crew members alike.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
  • Lead and manage cabin crew, ensuring high standards of customer service and safety on board.
  • Oversee pre-flight briefings, ensuring all crew members are informed about flight details and safety procedures.
  • Handle customer concerns and provide solutions to ensure a positive in-flight experience.
  • Ensure compliance with airline policies and procedures, conducting safety checks and managing cabin operations efficiently.
  • Maintained high levels of cleanliness throughout the cabin, ensuring a pleasant experience for passengers.

Cabin Crew

Air Arabia Abu Dhabi
04.2022 - 11.2023
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Customer Service Team Leader

COMDATA GROUP
10.2020 - 03.2022
  • Responsible for training team members, setting strategy and monitoring progress towards goals.
  • Directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
  • Coaching, mentoring, developing the team’s skills and managing conflicts
  • Mentored new hires, providing guidance to ensure their successful integration into the team.

Customer Service Representative

COMDATA GROUP
05.2019 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Support Team Leader

MAJOREL
07.2018 - 04.2019
  • Handled the company’s online and face to face presence
  • Prepared presentations for prospective clients and Decision-making
  • Coaching, mentoring, developing the team’s skills and managing conflict.

Subject Matter Expert

Majorel
05.2017 - 09.2018
  • Ensure the facts and details are correct, legislation, policies, standards, and best practices. Make audits, coach the low performers agents and make action plans to improve them.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.

Content Moderator (back Office)

Majorel
05.2016 - 04.2017
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

Restaurant Manager

TOKYO GARDEN RESTAURANT
01.2015 - 04.2016
  • Coordinating daily restaurant management operations
  • Delivering superior food and beverage service and maximizing customer satisfaction.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.

Education

Advanced communication classes -

American Language Center
Casablanca
09.2017

High School -

Jaber Ben Hayane High School
Casablanca
06.2014

Skills

  • Customer Service Excellence
  • Passenger assistance
  • Professional ethics
  • Problem-Solving Ability
  • Attention to Detail
  • Team Collaboration
  • Safety and Emergency Procedures
  • Adaptability and Flexibility
  • Positive Attitude and Professionalism
  • Cultural Sensitivity
  • Ground support coordination

LANGUAGES

ARABIC: Mother tongue
French: English
ENGLISH: Excellent

Certification

Advanced Communication Skills

Timeline

Cabin Supervisor

Air Arabia
11.2023 - Current

Cabin Crew

Air Arabia Abu Dhabi
04.2022 - 11.2023

Customer Service Team Leader

COMDATA GROUP
10.2020 - 03.2022

Customer Service Representative

COMDATA GROUP
05.2019 - 10.2020

Customer Support Team Leader

MAJOREL
07.2018 - 04.2019

Subject Matter Expert

Majorel
05.2017 - 09.2018

Content Moderator (back Office)

Majorel
05.2016 - 04.2017

Restaurant Manager

TOKYO GARDEN RESTAURANT
01.2015 - 04.2016

Advanced communication classes -

American Language Center

High School -

Jaber Ben Hayane High School

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AHMED AMINE MOHAMED IBRAHIM AHMED