AHMED GASIM
Santa Clara,CA
Summary
IT Support & Identity Operations Specialist with 10+ years of experience supporting cloud-first enterprise and high-growth environments. Expertise in Okta SSO (SAML/OIDC), Jamf Pro, Microsoft Intune, MFA enforcement, RBAC governance, SaaS provisioning, and automation using PowerShell and Bash. Strong background in scalable onboarding/offboarding, ITSM workflows, and compliance-aware IT operations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Earlier Roles
PayPal | GAP Inc | Stryker Corp | Nordix Computer Corp | Cal Micro, Inc.
- Managed desktop migrations, Cisco VoIP networks, and infrastructure upgrades.
- Supported enterprise server administration and network configuration.
- Led hardware upgrades and IT support operations across multiple sites.
Sr. Desktop Support Technician
Infoblox
Santa Clara, CA
12.2024 - Current
- Administer Okta SSO integrations using SAML and manage lifecycle provisioning across SaaS platforms.
- Enforce MFA and conditional access policies to strengthen identity security.
- Manage Jamf Pro and Intune for device enrollment and compliance enforcement.
- Develop PowerShell scripts to automate provisioning and reduce manual workload.
- Maintain ITSM documentation and knowledge base improvements.
- Enhanced helpdesk ticketing system, resulting in 80% reduction in support call turnaround time.
Desktop Support Technician II
Tesla
Fremont, CA
11.2022 - 10.2024
- Supported ~50,000-user enterprise environment with structured onboarding/offboarding.
- Managed Microsoft 365 administration, VPN access, and endpoint deployments.
- Collaborated with security teams on access governance and compliance initiatives.
System Administrator
NVIDIA
Santa Clara, CA
08.2019 - 11.2022
- Coordinated user access and endpoint configuration across global teams.
- Executed security updates and ITSM process improvements.
- Provided Tier 2/3 support for authentication and SaaS access issues.
IT Support Specialist
ClickAway Corp
01.2012 - 01.2021
- Provided cross-platform support for Windows, macOS, and Linux environments.
- Developed automation scripts and improved system workflows.
- Led OS standardization and device deployment initiatives.
Sr. Desktop Support Engineer
KLA
Milpitas, CA
08.2017 - 08.2019
- Led global software deployments using SCCM and Jamf.
- Developed PowerShell and Bash automation scripts.
- Managed Windows imaging and endpoint security policies.
IT Support Specialist
Veritas Technologies / Qualcomm
01.2016 - 01.2017
- Designed and deployed Windows imaging workflows.
- Implemented BitLocker encryption and firewall configurations.
- Achieved 98% customer satisfaction rating.
Education
Bachelor of Science - Information Technology
Northern Arizona University
Flagstaff, AZ01-2027
Skills
- Identity & Access Management: Okta SSO, SAML/OIDC, MFA, Active Directory, Entra ID, RBAC
- MDM & Endpoint Management: Jamf Pro, Microsoft Intune, Device Compliance, Imaging
- SaaS Platforms: Microsoft 365, Slack, Zoom, Google Workspace, GitHub, Atlassian
- Automation: PowerShell, Bash, Python
- IT Operations: ITSM, Knowledge Base Development, Incident Triage, Onboarding/Offboarding
Certification
- CompTIA A+
- Network+
- Security+
- Cisco CCNA
- Google Cybersecurity Certificate
Timeline
Sr. Desktop Support Technician
Infoblox
12.2024 - Current
Desktop Support Technician II
Tesla
11.2022 - 10.2024
System Administrator
NVIDIA
08.2019 - 11.2022
Sr. Desktop Support Engineer
KLA
08.2017 - 08.2019
IT Support Specialist
Veritas Technologies / Qualcomm
01.2016 - 01.2017
IT Support Specialist
ClickAway Corp
01.2012 - 01.2021
Earlier Roles
PayPal | GAP Inc | Stryker Corp | Nordix Computer Corp | Cal Micro, Inc.
Bachelor of Science - Information Technology
Northern Arizona University